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E-MAGAZINE VOL. 01-2022

Owl You Need – Helps You Fly High!

Catch it every month!

Digital Communication Software Makes Life Easy for Customer Support Agents

Imagine an intelligent system that can automate 60 % of client servicing activities.

Think of a solution that can unify conversations from multiple channels, helping support teams resolve customer issues efficiently.

This has been made possible by ThinkOwl!

With its powerful automation and Artificial Intelligence technology, support agents can successfully overcome any hurdles in client communication. Most importantly, the solution is scalable and customizable to meet unique business requirements.

Here are the key features:

  • 360° Enterprise Case Management
  • Multichannel Support
  • Workflow Automation
  • Analytics and Reports
  • Self-Service Module
  • AI-Powered Productivity Tools
Digital Communication Software
Customer Contact Week (2022)

ThinkOwl Team Was in Las Vegas to Attend the Grand CCW Event

During the event, we got the chance to interact with business owners, service managers, budding entrepreneurs, and many other distinguished guests.

It was great meeting these fantastic people and learning about their business. A big shout-out to CCW!

Alongside ThinkOwl, many other companies worldwide participated in this trade show to exhibit their customer service solution.

CCW Las Vegas

An Incredible Quarter So Far

The ThinkOwl Team has been working tirelessly to create plenty of exciting stuff for our customers.

This includes rolling out new features, adding more functionalities to our product, and revamping the user interface.

We will keep you informed concerning our upcoming plans, new ideas, CX trends, what's going on in the industry, and much more.

Stay tuned!

ThinkOwl AI
Good Will Is the Only Asset Competition Cannot Destroy

3 Useful Tips to Elevate Customer Experience

  1. Meet your customers on their preferred channel:
    Ensure that your customers can reach you no matter where they are, regardless of how they communicate via messaging, live chat, social media, email, or phone.

  2. Provide customers with the tool they need for self-service:
    Create an integrated help center or digital content library. Using this tool, your customers can resolve issues at their own pace.

  3. Be persistent in adding a personal touch:
    Provide a personalized experience to every customer, no matter how big or small your brand is. Also, make sure your customer queries are answered instantly with the help of AI-powered bots.
Customer Experience CX
Artificial Intelligence in Action

Thousands of Client Inquiries in a Day! Isn’t That Too Much?

Reading a mountain of customer messages might take hours for a support team, affecting their productivity. But case management becomes super-easy when a contact center adopts Artificial Intelligence! Let's understand how.

After adequate training and self-learning, AI analyzes every customer message, successfully categorizes each case, and automatically routes it to the most appropriate agent. What puts you a step ahead on your path is the fact that AI can also understand a customer's intent from their messages and determine the best responses to fulfill their objectives.

At every stage of the customer journey, AI helps deliver a stellar experience. To explore more on this topic, check our latest blog.

AI Technology
Video

Watch how AI improves digital communication and helps support agents excel in their day-to-day activities!

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Slice of Happiness

ThinkOwl Tops the List of Serchen’s 4 Best Helpdesk Software

We proudly announce that ThinkOwl, the Digital Communication Platform, has been featured on Serchen Blog as one of the best helpdesk software tools.

Serchen is the world’s largest online marketplace for cloud services; they aim to make discovering and comparing the best cloud services and software as easy as possible.

Let’s explore what Serchen unleashes about ThinkOwl.

ThinkOwl – Helpdesk Software