→ Imagine an intelligent system that can automate 60 % of client servicing activities.
→ Think of a solution that can unify conversations from multiple channels, helping support teams resolve customer issues efficiently.
This has been made possible by ThinkOwl!
With its powerful automation and Artificial Intelligence technology, support agents can successfully overcome any hurdles in client communication. Most importantly, the solution is scalable and customizable to meet unique business requirements.
Here are the key features:
During the event, we got the chance to interact with business owners, service managers, budding entrepreneurs, and many other distinguished guests.
It was great meeting these fantastic people and learning about their business. A big shout-out to CCW!
Alongside ThinkOwl, many other companies worldwide participated in this trade show to exhibit their customer service solution.
The ThinkOwl Team has been working tirelessly to create plenty of exciting stuff for our customers.
This includes rolling out new features, adding more functionalities to our product, and revamping the user interface.
We will keep you informed concerning our upcoming plans, new ideas, CX trends, what's going on in the industry, and much more.
Reading a mountain of customer messages might take hours for a support team, affecting their productivity. But case management becomes super-easy when a contact center adopts Artificial Intelligence! Let's understand how.
After adequate training and self-learning, AI analyzes every customer message, successfully categorizes each case, and automatically routes it to the most appropriate agent. What puts you a step ahead on your path is the fact that AI can also understand a customer's intent from their messages and determine the best responses to fulfill their objectives.
At every stage of the customer journey, AI helps deliver a stellar experience. To explore more on this topic, check our latest blog.
We proudly announce that ThinkOwl, the Digital Communication Platform, has been featured on Serchen Blog as one of the best helpdesk software tools.
Serchen is the world’s largest online marketplace for cloud services; they aim to make discovering and comparing the best cloud services and software as easy as possible.
Let’s explore what Serchen unleashes about ThinkOwl.