Our lives are now easier than ever – thanks to the advancement of technology. Leveraging technology, companies can now minimize expenses, boost revenues, and improve customer experiences. Additionally, the pandemic has greatly accelerated organizations' efforts to undergo digital transformation.
We present here a list of the top technological innovations that are expected to boom further in 2023:
With the new year comes a sense of renewal – an opportunity to bring out the best and move forward with a purpose. So to stay ahead in a competitive market, companies are now investing in customer service. As a result, innovation in customer experience (CX) has become as important as innovation in products and services.
Here are some recommendations for you to redefine your customer service strategy during this new year:
Understanding how your customers rate your service helps you improve its overall quality. As you work on providing a better customer experience, it drives customer satisfaction and helps generate 2x business revenue. This is why to be the champion in customer service, you need the assistance of intelligent tools, which are:
1. Multichannel helpdesk that includes social channels – customer service on social media is not an option anymore; it is a necessity nowadays.
2. Real-time assistance with co-browsing and video chat – it is an impactful process to guide the customers with their queries, help them walk through the services, and provide accurate information.
3. Automated self-service – an effective customer self-service tool not only elevates the customer service experience but also gives plenty of time for the support agents to focus on important communication with critical customers.
4. Conversation Bot – AI-powered Bot reads customer messages, categorizes incoming cases, and instantly assigns suitable cases to the right agent. As a result, support agents can get on a customer problem swiftly. And if agents are unavailable or too busy handling cases, the AI-powered Bot initiates interactions with the clients, trying to solve their issues.
Take a chance by signing up for a 30-day free trial!
Making resolutions in the new year is common. It may be "losing weight" or "finding more time for community service," but it fades away once February hits. So instead of resolutions this year, how about some promises to improve your business – improvements that guarantee success?
This is the time to take stock of where your business currently stands and then turn your attention to the future. You can formulate your business goals for the year and plan what you need to do to get there. In this context, here is a quick checklist for you:
As your business grows, the number of customers also increases. So it is important to welcome and take care of your customers by providing the quality service they expect. The first step to do so is customer onboarding.
Customer onboarding is gaining popularity and importance on par with customer experience (CX) as it is a critical step in the customer journey that makes your customers’ experiences value-driven and delightful.
Read this blog, where we have discussed how to optimize your customer onboarding plan and how you can make it a memorable experience for your clients.
"Instead of focusing on the competition, focus on your customers." – this statement by Scott Cook stands perfectly valid if you aspire to be the master of the CX game.
This CX Playbook will help you ace customer service and create a stellar experience for all business stakeholders. Feel free to download this free ebook to learn what it takes to elevate customer experience and boost customer loyalty.
The ThinkOwl team is attending the Air Cargo conference in Nashville, USA, from February 12-14, 2023. We will exhibit our helpdesk solution to hundreds of air cargo professionals from every industry; also looking forward to meeting the thought leaders during the event and exploring new business opportunities on industry-leading support services.
Our aim is to strengthen ThinkOwl’s footprint in the US market by demonstrating how companies can benefit from automated communication and improved CX.