All-in-one customer service software for 3 to 3,000 service Agents.
Receive all messages (email, social media, chat etc.) in one inbox.
Create, track, automate routine workflows and tasks.
Measure and understand your customer relations based on precise data.
Assign right case to right agent at just the right time.
Create and run your own branded customer self-service portal in minutes.
Enhance your enterprise software by integrating with ThinkOwl.
Combine human and machine learning for excellence in customer service.
Intelligent content understanding and contextual analysis.
Train ThinkOwl, and experience AI.
The Assignee is the agent who is assigned to a case. She is supposed to resolve the case as per the Service Level Agreements (SLA's) and due dates given to her.
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