All-in-one customer service software for 3 to 3,000 service Agents.
Receive all messages (email, social media, chat etc.) in one inbox.
Create, track, automate routine workflows and tasks.
Measure and understand your customer relations based on precise data.
Assign right case to right agent at just the right time.
Create and run your own branded customer self-service portal in minutes.
Enhance your enterprise software by integrating with ThinkOwl.
Combine human and machine learning for excellence in customer service.
Intelligent content understanding and contextual analysis.
Train ThinkOwl, and experience AI.
A Channel is a mode of communication with customers. The case view indicates on which channel an inquiry was initially received. From ThinkOwl, you can communicate to your customers via email, phone, chat, messengers and social media networks, such as Facebook, Twitter, etc.
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