All-in-one customer service software for 3 to 3,000 service Agents.
Receive all messages (email, social media, chat etc.) in one inbox.
Create, track, automate routine workflows and tasks.
Measure and understand your customer relations based on precise data.
Assign right case to right agent at just the right time.
Create and run your own branded customer self-service portal in minutes.
Enhance your enterprise software by integrating with ThinkOwl.
Combine human and machine learning for excellence in customer service.
Intelligent content understanding and contextual analysis.
Train ThinkOwl, and experience AI.
Escalation level is defined by the admin, based on the SLA breaches. For example: If the case is not resolved by the due date, and the SLA is breached - the case is escalated to the supervisor. There can be multiple escalation levels to an SLA, based on the severity of case resolution.
© ThinkOwl