6 Steps with which ThinkOwl makes your Customer Service productive

ThinkOwl is the first AI software with which you can optimally answer customer inquiries from all channels

# quick response times
# highest possible automation
# intuitive operability

Make customer service productive

inbox

Step 1

Sorting customer inquiries automatically

AI sorts the messages in a central inbox according to topic and urgency. No matter if it is an e-mail, chat or social media message.

Step 2

AI does necessary routine work

No copying or typing:
AI automatically reads and structures the content data of messages.
And this is done in up to 95 percent of the queries. Bye-bye routine work! Hello individual customer service!

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Distributing customer requests automatically

Step 3

Distributing customer requests automatically

80 percent of customer inquiries are automatically assigned by the AI to the right experts at the right time. No more time-consuming manual distribution of messages. ThinkOwl delivers the news to the currently available expert at exactly the right time.

Step 4

Supporting employees with knowledge and smart answers

No more searching or researching: Your team can see all the relevant information about the customer's request in ThinkOwl. The icing on the cake: ThinkOwl gives suitable answer suggestions for frequent customer questions.

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workflow

Step 5

Optimal response times, thanks to intelligent workflows

No more forwarding of queries: Release processes and rework are triggered automatically. The result: Quick answers, happy customers.

Step 6

Fast digital customer dialogue via smartphone

Bye-bye paper: Your customers receive all dialogues and documents in the free fileee app, which is directly connected to your ThinkOwl helpdesk.

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And the best:

Your customer service becomes more productive every day. ThinkOwl remembers what worked effectively last time and suggests the best answers at the right time.

Experience how ThinkOwl inspires your customer service.

→ Free Trial

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Customers love Owldesk

Put your customer service on wings too

"The more data you feed ThinkOwl, the more accurate it becomes."

Scott Sullivan, Chief Information Officer

Pitt Ohio

"My team and I are really enjoying the ThinkOwl system."

Shiedah Johnson, Chief Information Officer

XPO Logistics, Inc.

"At first we didn't really want to believe in the AI hype. But thanks to a precision rate of over 90 percent in workflow automation, we are actually able to grow our business significantly."

Daniele Baker, Director of Operations

Odyssey

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