Top metrics to use for customer service excellence
This e-book features some of the most important team and company metrics you need to track to deliver an exceptional customer experience. It also states how you can use rich data to adopt successful service strategies that drive revenue, retention and subsequently lower churn.
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ACTIONABLE INSIGHTS THAT MOVES YOUR BUSINESS FORWARD
Keep an eye on your metrics and trends
Plan for future
Know your customers inside out by analyzing the right service metrics in real-time and predictive analysis for the future.
More happy customers
Comprehend KPIs across topics, teams, and channels. Then, cross-correct processes to make your customers happier.
First contact resolution
Precise evaluations provide important information for your customer service team and product management. Result: fast resolution.
“Customer effort is 40% more accurate at predicting customer loyalty as opposed to customer satisfaction.”
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