Success Story

Kitchen Industry Pioneer Cooks Up Better Case Management with AI-Based Helpdesk

Are you flooded with customer messages and switching between applications to respond?

This pioneer in the kitchen industry made case processing faster and smarter.

ThinkOwl, our AI-powered customer service software, helped to

  • set up an omnichannel case processing system
  • manage all customer interactions from a single helpdesk
  • reduce response time to less than 60 minutes.

Download Case Study

Success Story BORA: Helpdesk for Kitchen Industry Pioneer

Getting countless customer requests to redesign kitchens?

Lacking a 360° view makes processing customer cases a real challenge?

Let artificial intelligence help you sort the chaos.

ThinkOwl offers you a single AI-based platform for managing all your service requests and master customer management.

Client case study

The Client

BORA is a leading manufacturer of innovative cooktop and exhaust systems. The company is reinventing kitchen architecture in more than 50 countries worldwide.

Task case study

The Task

  • Reduce manual processing by automating service processes such as capturing and classifying customer requests.
  • Build a uniform system for global customer support.

The Goal

  • 360° Customer and Case Overview: Analyze customer intentions and related team activities in near real time.
  • Faster response time: AI-enabled smarter case processing with ultra-short turnaround.
  • Delighted Customers: With intelligent automation in place, know what customers want and how to give it to them, every time.
Power of AI

Get yourself a smart sidekick powered by AI.

AI-powered case management boosts your business — and your team’s morale. By automating routine tasks, employees can use their time effectively and focus on core support activities.

  • Agents love smarter, faster, more precise and personalized communication.
  • Searching contextual information without juggling between different applications makes their work easier.
  • Happy agents delight customers.
Case study BORA kitchen pioneer

Markus Breitenlechner
"Huge kudos to ThinkOwl. Thanks to their outstanding support, we were able to implement ThinkOwl before the due time. It brought us large added value – and was definitely the right decision."
Markus Breitenlechner, Project and Process Manager, BORA

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