Success Story

Kitchen Industry Pioneer Cooks Up Better Case Management with AI-Based Helpdesk

Are you flooded with customer messages and switching between applications to respond?

This pioneer in the kitchen industry made case processing faster and smarter.

ThinkOwl, our AI-powered customer service software, helped to

  • set up an omnichannel case processing system
  • manage all customer interactions from a single helpdesk
  • reduce response time to less than 60 minutes.

Download Case Study

Success Story BORA: Helpdesk for Kitchen Industry Pioneer

Getting countless customer requests to redesign kitchens?

Lacking a 360° view makes processing customer cases a real challenge?

Let artificial intelligence help you sort the chaos.

ThinkOwl offers you a single AI-based platform for managing all your service requests and master customer management.

Client case study

The Client

BORA is a leading manufacturer of innovative cooktop and exhaust systems. The company is reinventing kitchen architecture in more than 50 countries worldwide.

Task case study

The Task

  • Reduce manual processing by automating service processes such as capturing and classifying customer requests.
  • Build a uniform system for global customer support.

The Goal

  • 360° Customer and Case Overview: Analyze customer intentions and related team activities in near real time.
  • Faster response time: AI-enabled smarter case processing with ultra-short turnaround.
  • Delighted Customers: With intelligent automation in place, know what customers want and how to give it to them, every time.
Power of AI

Get yourself a smart sidekick powered by AI.

AI-powered case management boosts your business — and your team’s morale. By automating routine tasks, employees can use their time effectively and focus on core support activities.

  • Agents love smarter, faster, more precise and personalized communication.
  • Searching contextual information without juggling between different applications makes their work easier.
  • Happy agents delight customers.
Case study BORA kitchen pioneer

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