Customer Service on Wings
You love outstanding customer service. We love Artificial Intelligence.
Always aware. Always optimizing.
Our AI-powered service desk watches and learns from every case. Agents get better suggestions and solutions every day. And over time, you get a birds-eye view of all your customer data.
Eliminate data digging and application hopping.
Agents will have the exact, in-context intel they need to resolve a case right on their screen. Result: speedy case resolution, soaring productivity, and wildly happy customers – brilliant customer service with AI.
Fly high with applied AI
ThinkOwl empowers you to consistently deliver superhuman greatness on all channels — through AI-based case management.
Thanks to its deep learning capabilities, ThinkOwl (and you) perpetually grow wiser with every customer interaction.
In addition to its email management software which is intuitive to use, ThinkOwl processes all customer interactions from multiple channels in one interface.
And you get happier customers from simpler, faster, and spot-on communications.
ThinkOwl extracts essential customer data from cases and transfers it to the right input fields.
ThinkOwl auto-assigns cases to the right agent at the right time, based on smart automation rules.
Simply design your workflows and ThinkOwl will trigger events, processes and tasks to improve agent productivity.
ThinkOwl continuously learns from your experts to provide knowledge-based answers for your customers.
ThinkOwl understands and identifies hidden topics from your customers inquiries and delivers deep insight and trends.
Your agents are not available 24/7 – our intelligent Conversation Bot is. The Bot takes control of client conversation when support agents are occupied or there is a traffic spike. With appropriate training, not only does the Bot understand customer inquiries and intentions, but it also provides the best answers. ThinkOwl's intelligent Bot is your virtual service agent, always in action!
Source clients' feedback by conducting Surveys! Helps to drive service improvements.
Customer helpdesk software or case management software is a bridge between you and your customers. It offers you pro-active, assisted, and self-service support to handle customer queries. Good helpdesk software empowers organizations to improve customer engagement and build better customer relationships.
Customer support software makes handling customer inquiries considerably easier. It offers multichannel functionalities - email, phone, chat, self-service sites, and social media like WhatsApp, Twitter, and Facebook - in one place.
In addition, third-party integrations to the ticketing system can further help boost efficiency.
Our ticketing system has built-in artificial intelligence(AI) that helps you execute most of the routine tasks automatically. Thanks to artificial intelligence, employees can focus on more complex inquiries.
Use cases for Thinkowl are in the IT helpdesk, complaint management, back-office case management, HR management, banking case management, and more.