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Conversational AI Bots Providing Infinite Solutions: GenAI Innovation

    Unleash the power of Artificial Intelligence for your business

    The ThinkOwl AI platform revolutionizes your business processes across all areas with advanced artificial intelligence and conversational self-service. With ThinkOwl, you can automate customer communication and sustainably boost your company's productivity in customer support.

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    Trusted by big and small companies

    ThinkOwl is your intelligent team mate

    Accelerate your business objectives swiftly and efficiently with AI-powered solutions. Our cutting-edge AI provides a range of possibilities for diverse applications that range from assisting your team with AI-based support to alleviating the workload of service agents. Additionally, it fosters complete automation of business processes with Conversational AI.

    OwlForce

    Automate customer-based communication with Conversational AI

    OwlForce seamlessly automates processes, entirely or partially, without requiring manual intervention. Conversational AI enables fully automated handling of customer dialogues across various channels.

    Discover all features of OwlForce
    Conversational AI Intelligent Document Processing Robotic Process Automation Multilingual AI

    Conversational AI

    OwlForce autonomously manages entire customer conversations across every communication channel your customers utilize – social media, email, chat, WhatsApp, Messenger, voice messages, and telephone.
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    Conversational AI

    Intelligent document processing

    OwlForce enables automatic and accurate processing of documents, including email attachments or scans. The AI opens contents within the inbox, processes them, and archives them. It discerns the business transaction, identifies the associated customers and contracts, and establishes the content's context in relation to other inventory information in third-party systems.
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    Intelligent Document Processing

    Robotic process automation

    The integration of RPA and AI automates the extraction of specialized data from documents and emails, seamlessly transferring it with precision into your company systems. Its utility extends to complex processes throughout the entire organization.
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    Robotic Process Automation

    Multilingual AI

    OwlForce is capable of processing voice messages, emails, and text messages in 18 languages. 
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    Multilingual AI
    OwlDesk

    AI assistance for customer service teams

    OwlDesk is the cloud-based service desk and ticketing system that supports your service team with AI — resulting in excellent and fast customer dialogues and satisfied employees.

    Discover all features of OwlDesk
    Omnichannel Inbox AI-supported processes AI-generated Suggestions Workflow Automation

    Omnichannel inbox

    All customer messages from various channels are prominently displayed in the omnichannel inbox. The AI-driven ticket management system efficiently organizes your team's tasks, intelligently distributing the workload based on individual responsibilities and availability.
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    Omnichannel Inbox

    AI-supported processes

    Through intelligent case management, your team is assisted with information made available from your knowledge management module and past processes showing similarity. The AI-powered translation further facilitates employees' comprehension of foreign language texts.
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    AI-supported processes

    AI-generated suggestions

    AI automatically recommends answers derived from accurate information within the system while also taking references from the knowledge database (knowledge management), easing your employees' workload. The quality of responses continues to improve over time.
    AI-generated Suggestions

    Workflow automation

    Effortlessly manage and customize processes and responsibilities in your customer service through intelligent digital workflows. Implementation is accessible to everyone using BPMN.
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    Workflow Automation
    ThinkOwl Conversations

    AI-driven communications and self service

    Utilize Conversational AI to transform paper-based communication with your customers into digital interactions. Provide customers with digital self-service options, incorporating mobile forms, electronic signatures, and a chat feature for inquiries.

    Discover all features of ThinkOwl CONVERSATIONS
    Digital communication Send and receive documents Create Mobile Forms-EN Digital Identification and Signatures

    Digital communication at eye level

    Engage your customers through an innovative digital platform, seamlessly integrating them into your business processes. The outcome: streamlined, rapid dialogues, delivering the ultimate customer service experience and significant cost savings for your business.

    Digital communication

    Send and receive documents

    Exchange documents with customers digitally, quickly, and securely – either as a one-off delivery (secure email) or in the form of a digital postbox.
    Send and receive documents
    Send and receive documents

    Create mobile forms

    Put an end to paper-heavy forms and provide your customers with intelligent forms. Customers simply fill them out on their smartphones, including a legally binding signature.
    Create Mobile Forms
    Create Mobile Forms-EN

    Digital identification and signatures

    ThinkOwl CONVERSATIONS offers secure ways to identify your customers, thus ensuring legally secure digital exchanges. For example, Nect or Video-Ident, 2FA, and electronic signature (EES, FES, QES).
    Digital Identification and Signatures
    fileee Business

    Digital document management.
    Simple. Smart. Secure.

    fileee Business is a cloud-based document management system designed to utilize AI for reading and categorizing all business-relevant documents. Archive documents in an audit-proof manner, work on documents with your team, digitize your document workflows and automate them easily.

    Discover fileee Business
    Archive Documents in an Audit-proof Manner Export to Accounting Software Manage Documents in a Team Assign Tasks for Documents

    Archive documents in an audit-proof manner

    Easily manage your documents digitally. With fileee Business, you can archive documents in an audit-proof and GoBD-compliant manner.
    Archive Documents in an Audit-proof Manner

    Export to accounting software

    Simply export documents to DATEV, lexoffice, Agenda, and SevDesk and connect up to 8 accounts to your file account. This way, you can work more efficiently with your tax advisor.
    Export to Accounting Software

    Manage documents in a team

    Manage paperwork and digitally represent document-related work processes while collaborating. Ensure that only the concerned team/ member can access the right document at the right time within the correct workflow.
    Manage Documents in a Team

    Assign tasks for documents

    Implement task assignment to documents, enabling flexible execution of invoice approvals, contract processes, and other document-related workflows within your company.
    Assign Tasks for Documents
    fileee private

    Digital assistant for documents

    End users employ fileee to digitize and organize their documents. Furthermore, the fileee app serves as a secure platform for end users to exchange documents and communicate with companies.

    Discover fileee
    fileee_privat_1800x1045 Find Documents fileee Box for Original Documents Exchange Documents with Companies

    Import documents

    Utilize fileee to scan documents using your smartphone or upload PDF documents directly. Import data effortlessly from emails or cloud storage accounts through seamless integration with other apps via a provided link.
    fileee_privat_1800x1045

    Find documents

    Documents are analyzed and prepared with the help of AI. This means you can find all the necessary information within documents in seconds. The information you are looking for is highlighted in color.
    Find Documents

    fileee box for original documents

    Efficient assistance for original documents: The fileee box features a unique barcode that the app recognizes upon scanning. This ensures that the app accurately identifies the designated box for storing the document.

    fileee Box for Original Documents
    fileee Box for Original Documents

    Exchange documents with companies

    In the fileee account, the documents are collected, viewed, and then released in various fileeeSpaces only for the relevant companies. These companies can share documents and consult conveniently using the chat function.
    Exchange Documents with Companies
    Exchange Documents with Companies

    Top brands and 260,000 private users trust ThinkOwl

    Normen Deutschmann
    "Our service efficiency has improved significantly. By increasing the categorization quality from 48 to 64 percent, we save multiple processing and thus time. This enable us to cope with the increased volume of inquiries.“
    Normen Deutschmann
    Product Owner Service Capabilities, EnBW AG
    EnBW AG
    Gabriele Tölle
    "The rapid introduction of the project was certainly a very nice personal success. The prompt and speedy surge in key metrics a few months following the initial iteration of the process confirmed that we were heading in the right direction.“
    Gabriele Tölle
    Head of E2E Processes, LBS Westdeutsche Landesbausparkasse
    LBS
    "Reducing AHT from 9 minutes to 3 minutes is truly impressive. You wouldn't believe how much time you can save with intelligent answers to emails. And the advantage of making fewer mistakes cannot be ignored either.“
    José Rosende
    Team Leader Service, EUA
    EUA
    Marcel Zahn
    "We have become significantly more efficient with the same team, without adding staff. The search times have been significantly reduced. For example, due to Intelligent Answers, I alone save 2-3 hours per day. Thanks to the automated categorization of emails.“
    Marcel Zahn
    Head of Customer Support Fittings, Roto Frank Professional Service GmbH
    roto
    Danielle Baker
    "At first we didn't really want to believe in the AI hype. But thanks to a precision rate of over 90 percent in workflow automation, we are actually able to grow our business significantly."
    Danielle Baker
    Director of Operations, Odyssey
    odyssey
    "The more data you feed to ThinkOwl, the more accurate it will be.“
    Scott Scullivan
    Chief Information Officer, PittOhio
    pittohio
    "My team and I really enjoy working with ThinkOwl.“
    Shiedah Johnson
    XPO Logistics
    XPO Logistics
    "My team and I have been working with ThinkOwl since 2020, and we are very satisfied."
    Martin Zöllner
    Head of Second Level Support, Hahn Air
    hahnair

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    Key AI Trends Driving Customer Service Excellence In 2025 And Beyond
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    Key AI Trends Driving Customer Service Excellence In 2025 And Beyond

    Staying abreast of industry trends helps enterprises get a grasp on factors influencing customer communication. In the past, ThinkOwl has helped businesses stay ahead of the curve with insightful blogs on the renaissance of customer experience, and tech-fueled transformation of customer service. For 2025 and beyond, the trend focuses on artificial intelligence (AI) as a means to improve digital customer support. Before exploring the AI trends that will improve customer support and experiences, it's helpful to first mention key service trends for 2025 and beyond where AI will shine through.

    Read more
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