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    Customer Service on Wings

    You love outstanding customer service. We love Artificial Intelligence.

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    AI-POWERED CUSTOMER HELPDESK SOFTWARE

    Empower your customer service with AI
    Provide a unique customer experience – anytime in real-time

    Always aware. Always optimizing.
    Our AI-powered service desk watches and learns from every case. Agents get better suggestions and solutions every day. And over time, you get a birds-eye view of all your customer data.

    Eliminate data digging and application hopping.
    Agents will have the exact, in-context intel they need to resolve a case right on their screen. Result: speedy case resolution, soaring productivity, and wildly happy customers – brilliant customer service with AI.

    Fly high with applied AI
    ThinkOwl empowers you to consistently deliver superhuman greatness on all channels — through AI-based case management.

    Thanks to its deep learning capabilities, ThinkOwl (and you) perpetually grow wiser with every customer interaction.

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    How it works

    Increase your productivity day by day – everyday

    OMNICHANNEL INBOX

    OMNICHANNEL INBOX

    No more manual sorting

    In addition to its email management software which is intuitive to use, ThinkOwl processes all customer interactions from multiple channels in one interface.

    And you get happier customers from simpler, faster, and spot-on communications.
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    Case Management

    Case Management

    Bye-bye, copy and paste

    ThinkOwl extracts essential customer data from cases and transfers it to the right input fields.
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    AI-based Routing

    AI-based routing

    Smart workload distribution

    ThinkOwl auto-assigns cases to the right agent at the right time, based on smart automation rules.

    Workflow automation

    Workflow Automation

    Processes made easy

    Simply design your workflows and ThinkOwl will trigger events, processes and tasks to improve agent productivity.
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    Knowledge Delivery

    Knowledge Delivery

    Expert knowledge for everyone

    ThinkOwl continuously learns from your experts to provide knowledge-based answers for your customers.
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    Analytics & Reporting

    Analytics & Reporting

    Know the unknown

    ThinkOwl understands and identifies hidden topics from your customers inquiries and delivers deep insight and trends.
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    AI-POWERED CHAT

    Chat & Intelligent Conversation Bot

    Real Conversations with AI-Powered Bot

    Your agents are not available 24/7 – our intelligent Conversation Bot is. The Bot takes control of client conversation when support agents are occupied or there is a traffic spike. With appropriate training, not only does the Bot understand customer inquiries and intentions, but it also provides the best answers. ThinkOwl's intelligent Bot is your virtual service agent, always in action!
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    Customer Satisfaction Survey

    Customer Satisfaction Survey

    Know what they like or dislike

    Source clients' feedback by conducting Surveys! Helps to drive service improvements.

    Make your customer service more profitable
    Pricing Overview
    Starting at $ 0

    Customers love thinkowl

    Put your customer service on wings too

    "The more data you feed ThinkOwl, the more accurate it becomes."
     
     

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    Scott Sullivan, Chief Information Officer
    Pitt Ohio

    "Huge kudos to ThinkOwl. Thanks to their outstanding support, we were able to implement ThinkOwl before the due time. It brought us large added value – and was definitely the right decision."

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    Markus Breitenlechner, Project and Process Manager
    BORA GmbH

    "My team and I are really enjoying the ThinkOwl system."
     
     

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    Shiedah Johnson
    XPO Logistics, Inc.
    AIDA
    XPO Logistics
    Degussa
    Bora
    Pitt Ohio
    EnBW
    Try ThinkOwl for free

    30 day free trial
    Access all AI-powered features 

    Cancel anytime.
    No hidden costs.

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    Simple. Transparent.

    Downloads, Webinars, Videos

    All you need to know
    eBook Human-machine Collaboration
    eBook
    Human-machine Collaboration
    Download
    Case Study Odyssey
    Case Study
    AI-powered shipping helpdesk for no-sweat logistics
    Download
    Demystify Artificial Intelligence
    Presentation
    Demystify Artificial Intelligence
    Start Presentation
    All resources

    Support Center

    Easy to use, easy to integrate
    Knowledge Base
    Knowledge Base
    All features - in depth
    Read more
    FAQ
    FAQ
    Questions? We're here - 24/7
    Read more
    Videos
    Videos
    Starter tips to use ThinkOwl
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    About Customer Helpdesk Software

    Customer helpdesk software or case management software is a bridge between you and your customers. It offers you pro-active, assisted, and self-service support to handle customer queries. Good helpdesk software empowers organizations to improve customer engagement and build better customer relationships.

    Customer support software makes handling customer inquiries considerably easier. It offers multichannel functionalities - email, phone, chat, self-service sites, and social media like WhatsApp, Twitter, and Facebook - in one place.

    In addition, third-party integrations to the ticketing system can further help boost efficiency.

    Our ticketing system has built-in artificial intelligence(AI) that helps you execute most of the routine tasks automatically. Thanks to artificial intelligence, employees can focus on more complex inquiries.

    Use cases for Thinkowl are in the IT helpdesk, complaint management, back-office case management, HR management, banking case management, and more.