Customer Service on Wings

Unleash the power of Cloud Helpdesk Software backed by Artificial Intelligence.

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AI-POWERED CUSTOMER HELPDESK SOFTWARE

Empower your customer service with AI

Seamless customer communication across multiple channels – anytime in real-time

Always aware. Always optimizing.
Our AI-powered service desk watches and learns from every case. Agents get better suggestions and solutions every day. And over time, you get a birds-eye view of all your customer data.

Eliminate data digging and application hopping.
Agents will have the exact, in-context intel they need to resolve a case right on their screen. Result: speedy case resolution, soaring productivity, and wildly happy customers – brilliant customer service with AI.

Fly high with applied AI
ThinkOwl empowers you to consistently deliver superhuman greatness on all channels — through AI-based case management. Thanks to its deep learning capabilities, ThinkOwl (and you) perpetually grow wiser with every customer interaction.

How it works

Increase your productivity day by day – everyday

OMNICHANNEL INBOX

No more manual sorting

In addition to its email management software which is intuitive to use, ThinkOwl processes all customer interactions from multiple channels in one interface.

And you get happier customers from simpler, faster, and spot-on communications.
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Case Management

Bye-bye, copy and paste

ThinkOwl extracts essential customer data from cases and transfers it to the right input fields.
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AI-based routing

Smart workload distribution

ThinkOwl auto-assigns cases to the right agent at the right time, based on smart automation rules.

Workflow Automation

Processes made easy

Simply design your workflows and ThinkOwl will trigger events, processes and tasks to improve agent productivity.
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Knowledge Delivery

Expert knowledge for everyone

ThinkOwl continuously learns from your experts to provide knowledge-based answers for your customers.
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Analytics & Reporting

Know the unknown

ThinkOwl understands and identifies hidden topics from your customers inquiries and delivers deep insight and trends.
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Chat & Intelligent Conversation Bot

Real Conversations with AI-Powered Bot

Your agents are not available 24/7 – our intelligent Conversation Bot is. The Bot takes control of client conversation when support agents are occupied or there is a traffic spike. With appropriate training, not only does the Bot understand customer inquiries and intentions, but it also provides the best answers. ThinkOwl's intelligent Bot is your virtual service agent, always in action!
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Customer Satisfaction Survey

Know what customers like or dislike

Source clients' feedback by conducting Surveys! It helps to drive service improvements.

Make your customer service more profitable

Customers love thinkowl

Put your customer service on wings too

"The more data you feed ThinkOwl, the more accurate it becomes."

Scott Sullivan, Chief Information Officer

Pitt Ohio

"Huge kudos to ThinkOwl. Thanks to their outstanding support, we were able to implement ThinkOwl before the due time. It brought us large added value – and was definitely the right decision."

Markus Breitenlechner, Project and Process Manager

BORA GmbH

"My team and I are really enjoying the ThinkOwl system."

Shiedah Johnson

XPO Logistics, Inc.

Access all AI-powered features

Cancel anytime.
No hidden costs.

Simple. Transparent.

Downloads, Webinars, Videos

All you need to know

eBook

Human-machine Collaboration

Download

Case Study

AI-powered shipping helpdesk for no-sweat logistics

Download

Presentation

Demystify Artificial Intelligence

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All resources

Support Center

Easy to use, easy to integrate

Knowledge Base

All features - in depth

FAQ

Questions? We're here - 24/7

Videos

Starter tips to use ThinkOwl

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Cloud-Based Helpdesk Software

Customer helpdesk software or case management software is a bridge between you and your customers. It offers you pro-active, assisted, and self-service support to handle customer queries. Good helpdesk software empowers organizations to improve customer engagement and build better customer relationships.

Customer support software makes handling customer inquiries considerably easier. It offers multichannel functionalities - email, phone, chat, self-service sites, and social media like WhatsApp, Twitter, and Facebook - in one place.

In addition, third-party integrations to the ticketing system can further help boost efficiency.

Our ticketing system has built-in artificial intelligence(AI) that helps you execute most of the routine tasks automatically. Thanks to artificial intelligence, employees can focus on more complex inquiries.

Use cases for Thinkowl are in the IT helpdesk, complaint management, back-office case management, HR management, banking case management, and more.