Berlin, Germany - ThinkOwl is set to take center stage as both exhibitor and main sponsor at CCW Berlin 2026, from February 24–26. CCW is one of Europe’s leading conferences and trade shows for innovative customer dialogue hosted this year at the Estrel Congress Center (ECC) in Berlin. As one of the industry’s most influential gatherings, attendees at CCW can find out what is really driving the service industry forward, and which solutions will revolutionize their customer service.
ThinkOwl will showcase the next wave of AI intelligence, omnichannel solutions and cloud-based CX. They will present new AI-driven capabilities and enhanced assistive intelligence designed for modern service teams. These innovations help organizations strengthen customer experiences across every channel. Visitors can explore product demos, practical use cases, and early previews of upcoming features built to optimize service workflows and raise CX performance.
Catch ThinkOwl’s experts speaking on AI agents, multichannel bots, and the best practices that will shape the future of customer service — and meet the team throughout the event at Stand H13, Hall 2.
The CCW Conference unites global professionals to explore emerging trends, technologies, and best practices in customer dialogue and customer service excellence. Over four conference days and three trade show days, 40+ speakers and more than 200 exhibitors showcase new strategies and solutions that help organizations deliver faster, smarter, and more personalized service. With visitors from 50 countries, CCW also offers dedicated networking spaces for direct exchange with industry experts and peers. For more information: https://www.ccw.eu/en/