With the intelligent helpdesk software that understands customers and agents.
ThinkOwl understands your customers’ messages – via email, chat, messenger or letter.
The system learns from your team and builds knowledge to support your agents, exactly when they need it.
ThinkOwl handles all the routine tasks automatically – so agents have more time to solve the special cases.
It’s simple: AI automates mundane work. Your customer service finally pays off.
ThinkOwl’s AI sorts all customer communications by topic and priority and combines them in one centralized inbox.
Keep a 360° overview, always.
ThinkOwl’s AI automatically merges content and data extracted from messages into one case.
No more copying or typing.
Based on content and priority, ThinkOwl routes cases to the best-suited agent at the right time.
No more manual distribution.
Automatically trigger workflows, which then automatically trigger activities and tasks.
ThinkOwl provides your agents with all case-relevant information in context and suggests responses.
Support your employees with knowledge.
ThinkOwl understands topics, recognizes customers’ pain points and delivers more insights than traditional reporting.
Understand what your customers want.
Thanks to AI, your employees always get apt support from ThinkOwl.