Customer Service on Wings

    You love outstanding customer service. We love Artificial Intelligence.

    lets_share

    Free trialSchedule demo

     

    Self learning AI-based Helpdesk

    Empower your customer service with AI

    Provide a unique customer experience - anytime in real-time

    Understand customer inquiries
    ThinkOwl sorts, prioritizes and ensures that customer requests are assigned to the right agent.

    Continuously learning from the experts
    ThinkOwl learns from the best and passes that knowledge to the rest.

    Automated processes
    ThinkOwl automates routine responses, giving your team members more time for complex tasks.

    ThinkOwl_ServiceDeskSoftware_en

     

    How it works

    Increase your productivity day by day – everyday

    Multichannel Inbox
    Multichannel Inbox
    Multichannel Inbox

    No more manual sorting

    Customer inquiries from all channels are sorted by ThinkOwl's AI according to the topic and its urgency.
    Read more

    Case Management
    Case Management

    Bye-bye, copy and paste

    ThinkOwl extracts essential customer data from cases and transfers it to the right input fields.
    Read more

    Case Management
    AI based routing
    AI-based Routing
    AI-based routing

    Smart workload distribution

    ThinkOwl auto-assigns cases to the right agent at the right time, based on smart automation rules.

    Workflow automation
    Workflow Automation

    Processes made easy

    Simply design your workflows and ThinkOwl will trigger events, processes and tasks to improve agent productivity.
    Read more

    Workflow Automation
    Knowledge Delivery
    Knowledge Delivery
    Knowledge Delivery

    Expert knowledge for everyone

    ThinkOwl continuously learns from your experts to provide knowledge-based answers for your customers.
    Read more

    Analytics & Reporting
    Analytics & Reporting

    Know the unknown

    ThinkOwl understands and identifies hidden topics from your customers inquiries and delivers deep insight and trends.
    Read more

    Analytics and Reporting
    Make your customer service more profitable
    Pricing Overview
    Starting at $ 0
    Customers love thinkowl

    Put your customer service on wings too

    Try ThinkOwl for free

    30 day free trial
    Access all AI-powered features 

    Cancel anytime.
    No hidden costs.

    Try for free

     

    Simple. Transparent.

    Downloads, Webinars, Videos

    All you need to know

    eBook Human-machine collaboration
    eBook
    Human-machine Collaboration
    Download
    Case Study Odyssey
    Case Study
    AI-powered shipping helpdesk for no-sweat logistics
    Download
    Demystify Artificial Intelligence
    Presentation
    Demystify Artificial Intelligence
    Start Presentation
    Support Center

    Easy to use, easy to integrate

    Knowledge Base
    Knowledge Base
    All features - in depth
    Read more
    FAQ
    FAQ
    Questions? We're here - 24/7
    Read more
    Videos
    Videos
    Starter tips to use ThinkOwl
    View

    We would love to share our passion.

    Schedule demoSubscribe for news

    About Helpdesk Software

    Helpdesk software is a bridge between you and your customers. It offers you pro-active, assisted, and self-service support to handle customer queries. Good customer service software empowers organizations to improve customer engagement and build better customer relationships.

    Helpdesk software makes handling customer inquiries considerably easier. It offers functionalities to manage all channels - email, phone, chat, self-service sites, and social media like Twitter and Facebook - in one place.

    In addition, third-party integrations to the customer service software can further help boost efficiency.

    Our helpdesk software has built-in artificial intelligence(AI) that helps you execute most of the routine tasks automatically. Thanks to artificial intelligence, employees can focus on more complex inquiries.