Unleash the power of Artificial Intelligence for your business

The ThinkOwl AI platform revolutionizes your business processes across all areas with advanced artificial intelligence and conversational self-service. With ThinkOwl, you can automate customer communication and sustainably boost your company's productivity in customer support.

AI Made in Germany
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Trusted by big and small companies

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ThinkOwl is your intelligent team mate

Accelerate your business objectives swiftly and efficiently with AI-powered solutions. Our cutting-edge AI provides a range of possibilities for diverse applications that range from assisting your team with AI-based support to alleviating the workload of service agents. Additionally, it fosters complete automation of business processes with Conversational AI.

OwlForce

OwlForce seamlessly automates processes, entirely or partially, without requiring manual intervention. Conversational AI enables fully automated handling of customer dialogues across various channels.

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OwlForce autonomously manages entire customer conversations across every communication channel your customers utilize – social media, email, chat, WhatsApp, Messenger, voice messages, and telephone.

Conversational AI

OwlForce autonomously manages entire customer conversations across every communication channel your customers utilize – social media, email, chat, WhatsApp, Messenger, voice messages, and telephone.

Conversational AI
OwlDesk

OwlDesk is the cloud-based service desk and ticketing system that supports your service team with AI — resulting in excellent and fast customer dialogues and satisfied employees.

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All customer messages from various channels are prominently displayed in the omnichannel inbox. The AI-driven ticket management system efficiently organizes your team's tasks, intelligently distributing the workload based on individual responsibilities and availability.

Omnichannel Inbox

All customer messages from various channels are prominently displayed in the omnichannel inbox. The AI-driven ticket management system efficiently organizes your team's tasks, intelligently distributing the workload based on individual responsibilities and availability.

Omnichannel Inbox
ThinkOwl Conversations

Utilize Conversational AI to transform paper-based communication with your customers into digital interactions. Provide customers with digital self-service options, incorporating mobile forms, electronic signatures, and a chat feature for inquiries.

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Engage your customers through an innovative digital platform, seamlessly integrating them into your business processes. The outcome: streamlined, rapid dialogues, delivering the ultimate customer service experience and significant cost savings for your business.

Digital communication

Engage your customers through an innovative digital platform, seamlessly integrating them into your business processes. The outcome: streamlined, rapid dialogues, delivering the ultimate customer service experience and significant cost savings for your business.

Digital communication
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OwlSpot liefert Ihrem Team KI-basiert und in Echtzeit die passenden Informationen auf dem Bildschirm. Ergebnis: Bearbeitungszeiten sinken, Einarbeitung der Mitarbeiter verkürzt sich und die Produktivität steigt. 

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Mittels Künstlicher Intelligenz (KI) wird jede gewünschte Datenquelle in Ihrem Unternehmen intelligent indexiert und laufend mit den Bildschirm-Inhalten in Bezug gesetzt.
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Mittels Künstlicher Intelligenz (KI) wird jede gewünschte Datenquelle in Ihrem Unternehmen intelligent indexiert und laufend mit den Bildschirm-Inhalten in Bezug gesetzt.
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fileee Business

fileee Business is a cloud-based document management system designed to utilize AI for reading and categorizing all business-relevant documents. It offers straightforward archival in an audit-proof manner and facilitates collaborative team management.

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Easily manage your documents digitally. With fileee Business, you can archive documents in an audit-proof and GoBD-compliant manner.
Archive Documents in an Audit-proof Manner
Easily manage your documents digitally. With fileee Business, you can archive documents in an audit-proof and GoBD-compliant manner.
Archive Documents in an Audit-proof Manner
fileee private

End users employ fileee to digitize and organize their documents. Furthermore, the fileee app serves as a secure platform for end users to exchange documents and communicate with companies.

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Utilize fileee to scan documents using your smartphone or upload PDF documents directly. Import data effortlessly from emails or cloud storage accounts through seamless integration with other apps via a provided link.
Import Documents
Import Documents
Utilize fileee to scan documents using your smartphone or upload PDF documents directly. Import data effortlessly from emails or cloud storage accounts through seamless integration with other apps via a provided link.
Import Documents
Import Documents
Over 5,000 companies and 260,000 private users trust ThinkOwl
Normen Deutschmann
"Our service efficiency has improved significantly. By increasing the categorization quality from 48 to 64 percent, we save multiple processing and thus time. This enable us to cope with the increased volume of inquiries.“
Normen Deutschmann
Product Owner Service Capabilities, EnBW AG
EnBW AG
Gabriele Tölle
"The rapid introduction of the project was certainly a very nice personal success. The prompt and speedy surge in key metrics a few months following the initial iteration of the process confirmed that we were heading in the right direction.“
Gabriele Tölle
Head of E2E processes, LBS Westdeutsche Landesbausparkasse
LBS
"Reducing AHT from 9 minutes to 3 minutes is truly impressive. You wouldn't believe how much time you can save with intelligent answers to emails. And the advantage of making fewer mistakes cannot be ignored either.“
José Rosende
Teamleitung Service EUA
EUA
Marcel Zahn
"We have become significantly more efficient with the same team, without adding staff. The search times have been significantly reduced. For example, due to Intelligent Answers, I alone save 2-3 hours per day. Thanks to the automated categorization of emails.“
Marcel Zahn
Head of Customer Support Fittings, Roto Frank Professional Service GmbH
roto
Danielle Baker
"At first we didn't really want to believe in the AI hype. But thanks to a precision rate of over 90 percent in workflow automation, we are actually able to grow our business significantly."
Danielle Baker
Director of Operations, Odyssey
odyssey
"The more data you feed to ThinkOwl, the more accurate it will be.“
Scott Scullivan
Chief Information Officer, PittOhio
pittohio
"My team and I really enjoy working with ThinkOwl.“
Shiedah Johnson
XPO Logistics
XPO Logistics

Ressourcen

Blog
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eBook
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Der Mensch im Fokus: Exzellente CX in einer digitalisierten Welt
Ihr Weg zum KundenerfolgIn diesem eBook finden Sie bewährte Strategien, wie Sie Ihre Customer Journey zu einem herausragenden Kundenerlebnis machen.
Fact Sheet
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Use Case
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