Customer Service on Wings
You love outstanding customer service. We love Artificial Intelligence.
Understand customer inquiries
ThinkOwl sorts, prioritizes and ensures that customer requests are assigned to the right agent.
Continuously learning from the experts
ThinkOwl learns from the best and passes that knowledge to the rest.
ThinkOwl automates routine responses, giving your team members more time for complex tasks.
Customer inquiries from all channels are sorted by ThinkOwl's AI according to the topic and its urgency.
ThinkOwl extracts essential customer data from cases and transfers it to the right input fields.
ThinkOwl auto-assigns cases to the right agent at the right time, based on smart automation rules.
Simply design your workflows and ThinkOwl will trigger events, processes and tasks to improve agent productivity.
ThinkOwl continuously learns from your experts to provide knowledge-based answers for your customers.
ThinkOwl understands and identifies hidden topics from your customers inquiries and delivers deep insight and trends.
Helpdesk software is a bridge between you and your customers. It offers you pro-active, assisted, and self-service support to handle customer queries. Good customer service software empowers organizations to improve customer engagement and build better customer relationships.
Helpdesk software makes handling customer inquiries considerably easier. It offers functionalities to manage all channels - email, phone, chat, self-service sites, and social media like Twitter and Facebook - in one place.
In addition, third-party integrations to the customer service software can further help boost efficiency.
Our helpdesk software has built-in artificial intelligence(AI) that helps you execute most of the routine tasks automatically. Thanks to artificial intelligence, employees can focus on more complex inquiries.