Utility And Benefits Of ThinkOwl's Smart Responses Powered By AI

Customer service today has become highly automated, and for good reason! When businesses use tools to automate tasks, it helps resolve problems quickly and meet consumer expectations. Automation assists in providing support round the clock. With email and other messaging automation, users can engage existing customers as well as new clients in a better way.

Introducing smart responses

ThinkOwl's Smart Responses are preset standardized responses to common questions. Smart responses let you send personalized messages to each individual, from new visitors to repeat buyers. It saves all the time that goes into typing each message.

ThinkOwl learns to suggest the best/most accurate plausible responses to customer tickets. The built-in artificial intelligence (AI) engine understands the correlation between questions and possible responses. With its deep machine learning capabilities, the system learns with every customer interaction and supports service agents by suggesting suitable responses while communicating with customers.

Users can customize smart responses by specifying the appropriate communication channels and languages. You can create customized smart responses depending on the desks that receive the tickets. Look at how smart responses can help your business:

• Direct customers to your website or landing page through a suitable CTA embedded in the smart responses.
• Offer immediate follow-up.
• Advertise your product at a lesser cost via drip marketing.
• Send personalized messages to customers when certain criteria are met, along with attachments up to 15 MB.
• Automate actions when a smart response is triggered and save time by avoiding manual effort.

How do smart responses work?

Smart responses can be customized and triggered when certain actions need to be taken within a time frame. It can be the expiration of the product return window. Users can create a smart response that will be automatically sent to the customer if they initiate a return after 14 days from the delivery date.

Smart responses help you customize your response based on preset conditions. For example, a French variant of the Smart Response can be created if a similar strike hampers the company’s functions in France. ThinkOwl helps you understand and resolve problems not just baed on predetermined criteria, but also on the context of the problem.

Look at various functions that users can perform with smart responses:

• Create smart responses from existing categories or use cases using the duplicate feature.
• Create variants based on language or country as criteria. For example, a Japanese variant, a German variant, or a French variant, etc.
• Users can search, filter, deactivate, and even delete smart responses.
• Communicate with customers through context-driven smart messaging.

One issue may have multiple resolutions, which are subjective to every customer’s and business’s needs. With contextual messaging, no customer queries go unattended, and customers get the right answers, which impacts your business positively.

Conclusion

Smart responses help you get the best out of your customer support teams with minimal supervision and effort. The context-driven nature of the messages ensures your brand always stays relevant to the customers. Personalization increases customer engagement and retention. Smart response helps you drive up your customer satisfaction score with thoughtful, contextual, and timely messaging. To explore such useful features of ThinkOwl, feel free to register for a 30-day free trial.