The 6R's of an awesome customer service


Six trends impacting the helpdesk software industry

Key points:

  • Support organizations and help desks are experiencing a dramatic shift with the evolving technologies and smart applications leading to demanding user expectations
  • Customer satisfaction is now at the forefront as new technologies enable more efficient communication, which is both boon and bane to IT support
  • Virtual Assistants are replacing agents

How AI based helpdesk is improving healthcare in 7 revolutionizing ways?


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