Creating the best experience for customers may sound like a tall order to some, but that’s not really the case. When planned and executed well, a good customer experience (CX) adds value to your brand, increases your customer base, promotes loyalty, thus increasing customer lifetime value (CLV), and with it your businesses’ turnover.
Serving customers and being a part of their journey is an aspiration for businesses worldwide. Companies are always alert and spend billions of dollars to serve customers. No stone is left unturned to ensure the right message for the product goes out to them at the right time and on their chosen platform. This helps brands to reach their ultimate objective of providing a rich customer experience (CX). When you have your customers’ best interests in mind at each touchpoint, then you are capable of providing great CX.
The origin of customer experience (CX) as a differentiator can be traced to Japan during the 1950s. Before that, businesses and industries focussed on meeting production targets and restricted themselves to fulfilling the basic demands of people.
Ideas lead to innovation, and innovation leads to growth. An idea can change how we see the world and make it a better place to live in.
The introduction of low-code and no-code platforms opened the world of business process automation to everyone who is not a professional developer.
Low-code implies using very little programming to develop business workflows. Here, some coding is required for the sake of customizing or integration with other applications.
No-Code implies not using any traditional coding at all. The process owners here do not have to necessarily know how to code. Instead, they can automate any business workflows using pre-configured visual elements and drag-and-drop features.
Simply put, with low-code and no-code platforms, developers do not have to build an application from scratch.
Platforms that are low-code and no-code are generally marketed towards customers who are traditionally not from a software background.
The supply chain operations worldwide have been disrupted because of the unprecedented times caused due to the Covid-19 pandemic. Some experts predict that it may get even worse before we experience improvement.
This rapid spread of the virus led to shutdowns in many industries while consumers shifted their spending away from travel, dining, and in-person entertainment to online shopping and home-based entertainment.
The most wonderful time of the year is here, and we cannot keep calm!
The air has a holiday cheer in it, and there’s so much to be thankful for.
Homes are decorated and Christmas trees with their elaborate ornamentation turn showstoppers. Pretty lights everywhere bring out the holiday mood. Likewise, great music reminds everyone to shake a leg and get into the groove. Memories are created when people come together to exchange gifts, feast, unwind and make merry.
“Christmas waves a magic wand over this world, and behold, everything is softer and more beautiful.”
Norman Peale’s description of Christmas is perhaps the most appropriate way to convey the holiday mood.
Christmas is that time of the year when the festive spirit is at an all-time high. It’s also the time when excited holiday shoppers tend to take over most retail platforms, as well as over a fair share of your sanity.
A support center that's on top of their game needs the best helpdesk software to ensure pole position in the customer satisfaction game. It keeps your client-facing teams prepared for unexpected situations.
One of the most important resources to improve support and deliver a better experience to your customers is the Knowledge Base that is embedded in the helpdesk software.
The knowledge base helps to establish your authority as an expert on any topic or information related to products/services. It serves as an information management system that assists in the onboarding of new customers as well as helps in their decision-making process.
