All-in-one customer service software for 3 to 3,000 service Agents.
Receive all messages (email, social media, chat etc.) in one inbox.
Create, track, automate routine workflows and tasks.
Measure and understand your customer relations based on precise data.
Assign right case to right agent at just the right time.
Create and run your own branded customer self-service portal in minutes.
Enhance your enterprise software by integrating with ThinkOwl.
Combine human and machine learning for excellence in customer service.
Intelligent content understanding and contextual analysis.
Train ThinkOwl, and experience AI.
A Chat is an exchange of brief written messages, e.g., between customer-agent or agent-agent. A customer can chat with an agent via the Customer Portal, Facebook messenger, Web chat or other channels. Furthermore, an agent can create a case from any conversation, using the chat transcript. However, collaborating agents communicate internally with each other via ThinkOwl's Message Center.
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