Simple. Transparent.

    Explore all AI features in your 30-day free trial
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    For small support teams
    Max. 5 Agents
    1 Service Desk
    Total Storage 2 GB Per User
    Attachment Size 1 MB
    For growing support teams
    1 Service Desk
    Total Storage 5 GB Per User
    Attachment Size 10 MB
    For larger businesses
    5 Service Desks
    Total Storage 8 GB Per User
    Attachment Size 15 MB
    Advanced platform for custom needs
    10 Service Desks
    Total Storage 15 GB Per User
    Attachment Size 25 MB
    Discover all features – made to create brilliant customer experiences
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    • Channels: Phone, email and fileee (intelligent document management)
    • Custom case fields
    • Automations
    • Collision detection
    • Knowledge base
    • Basic analytics
    All Silver features plus:
    • Multiple support addresses
    • Conditional / intelligent case fields
    • Text chat
    • AI-ready case management *2)
    • Knowledge versioning
    All Gold features plus:
    • Guided Mode
    • Multiple case forms
    • Audio Chat
    • SLA Management
    • Auto topic analysis
    • Message broadcasting and notification center
    • Integration server*4)
    All Platinum features plus:
    • Intelligent guided mode
    • BPMN
    • Letter Channel
    • Advanced AI*3)
    • Task automation
    • Video chat and screen sharing*1)

    See our complete feature comparison

    Details and availability status of plans and included features are subject to change at ThinkOwl's sole discretion.

    1) Screen sharing is not supported for mobile devices.

    2) AI training cycles require the AI Assistant Add-On or the Diamond Plan, as well as a ThinkOwl plan with a minimum of 5 users. For additional training cycles, ThinkOwl credits may be purchased.

    3) One (1) monthly training cycle for every AI component is included for one (1) desk. Additional monthly training cycles can be purchased.

    4) We offer Event Broker as an add-on to event-driven integration services of the ThinkOwl API. It helps you integrate with third-party software using ThinkOwl API. It costs $199/month, plus $9/user. You can request it at an extra fee and need to install it on customer premises.

    * ThinkOwl collects sales taxes in states where it is required by law. The stated prices do not include these taxes.

    AI Training cycles require the AI Assistant Add-On or the Diamond Plan, as well as a ThinkOwl plan with a minimum of 5 users

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    Which plan is right for me?

    To make it easy for you to decide how much ThinkOwl is right for your specific business needs, all features supported by our different plans are explained in detail on our website. And did you know, our 30-day free trial allows you to fully experience ThinkOwl before you commit to a plan? Of course, you can always contact us for advice or with specific questions.

    How does the free trial work?

    During your 30-day free trial, you can explore ALL features of ThinkOwl without obligation. To buy a plan that's right for your business, simply choose a plan from your account — or get in touch with us.

    How can I switch between plans?

    Switching between plans is easy. You can upgrade anytime. If you wish to downgrade, you can do so at the time of subscription renewal.

    What are your billing cycles and payment options?

    You can choose between monthly and annual billing. We accept payment by credit card (VISA, MasterCard, and American Express).

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