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NO FRILLS. TRANSPARENT PRICING.

yearly
monthly
ThinkOwl Silver Plan
Silver
For small support teams
16$
19$
16$
seat/month
seat/month
ThinkOwl Gold Plan
Gold
Best plan - Best fit
42$
49$
42$
seat/month
seat/month
ThinkOwl Platinum Plan
Platinum
Designed for larger businesses
79$
89$
79$
seat/month
seat/month
ThinkOwl Diamond Plan
Diamond
An advanced platform for your custom needs
129$
149$
129$
seat/month
seat/month
Start free trial
Silver
Features:
  • Multichannel Inbox (Email, Facebook* and Twitter*)
  • Custom case fields
  • Work on cases in parallel with multi-tab design
  • Event driven triggers and dispatcher rules
  • Knowledge base
  • Smart responses and message templates
  • SLA Policy management
  • Customer portal*
  • Essential reports
Gold
All Silver features plus:
  • Text Chat
  • Customizable case forms for data capture
  • Intelligent guided mode for case distribution **
  • Intelligent case fields**
  • Intelligent suggestions**
  • Task templates
  • Google and Facebook Single Sign-On*
  • Time tracking
  • Multiple customizable dashboards for analysis and reporting
Platinum
All Gold features plus:
  • Custom integration panels for data exchange with 3rd party systems**
  • Audio Chat
  • Multiple helpdesks with a single account
  • Custom roles
  • Multiple schedules to manage helpdesk times
  • LDAP security
  • Additional social media channels*
  • Voice channel**
  • Multiple SLA policies
Diamond
All Platinum features plus:
  • Full AI capabilities
  • Powerful business processes management for optimal control over case workflow
  • Automatic task creation
  • Video Chat
  • Chatbot
  • SMS*
  • Advanced topic analytics
  • High availability

Contact us

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More than 200 seats? Get a Custom Offer

More than 200 seats?

Get a custom offer

FAQ

Which plan is right for me?

To make it easy for you to decide how much ThinkOwl is right for your specific business needs, all features supported with our different plans are explained in detail on our website. And did you know, our 30-day free trial allows you to fully experience ThinkOwl before you commit to a plan? Of course, you can always contact us for advice or with specific questions.

How does the free trial work?

During your 30-day free trial, you can explore the premium features of ThinkOwl without obligation. To buy a plan that's right for your business, simply choose a plan from your account — or get in touch with us.

How do I switch between plans?

Switching between plans is easy. You can upgrade anytime. If you wish to downgrade, you can do so at the time of subscription renewal.

What are your billing cycles and payment options?

You can choose between monthly and annual billing. We accept payments using VISA, Mastercard or American Express credit cards, PayPal, or you can request an invoice.