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Thinkowl

NO FRILLS. TRANSPARENT PRICING.

yearly
monthly
ThinkOwl Silver Plan
Silver
For small support teams
16$
19$
16$
seat/month
seat/month
ThinkOwl Gold Plan
Gold
Best plan - Best fit
42$
49$
42$
seat/month
seat/month
ThinkOwl Platinum Plan
Platinum
Designed for larger businesses
79$
89$
79$
seat/month
seat/month
ThinkOwl Diamond Plan
Diamond
An advanced platform for your custom needs
129$
149$
129$
seat/month
seat/month
Start free trial
Silver
Features:
  • Multichannel Inbox (Email and basic phone channel) 
  • Basic Knowledge base
  • Basic reporting
  • Single customizable dashboard
  • Smart responses and case tagging
  • Custom case fields
  • Business rule management through SLA
  • Manage business hours
  • Event-driven triggers and dispatcher rules
  • Agent collision detection
  • Single desk
  • Basic user roles
  • Standard password policy
  • Work on cases with multiple tabs
  • Intelligent document management (Fileee)
Gold
All Silver features plus:
  • Text Chat
  • Standard Knowledge base
  • Single customizable case form
  • Conditional fields
  • Intelligent case fields**
  • Intelligent suggestions**
  • Task and message templates
  • Time tracking
  • Manual task creation
Platinum
All Gold features plus:
  • Audio Chat
  • Multiple customizable dashboards
  • Multiple case forms
  • Business rules management through multiple SLAs
  • Manage multiple business hours
  • Basic guided mode
  • Advanced AI capabilities**
  • Multiple desks (5)
  • LDAP security and advanced user authentication
  • Google Sign-On
  • Customer Portal
  • Custom integration panels**

 
Diamond
All Platinum features plus:
  • Letter
  • Video chat
  • Advanced Knowledge base
  • Advanced reporting
  • Business process management
  • Intelligent case fields and suggestions
  • Advanced AI capabilities
  • Multiple desks (10)
  • Custom user roles
  • Automatic task creation

Contact us
book a demo
More than 200 seats? Get a Custom Offer

More than 200 seats?

Get a custom offer

FAQ

Which plan is right for me?

To make it easy for you to decide how much ThinkOwl is right for your specific business needs, all features supported with our different plans are explained in detail on our website. And did you know, our 30-day free trial allows you to fully experience ThinkOwl before you commit to a plan? Of course, you can always contact us for advice or with specific questions.

How does the free trial work?

During your 30-day free trial, you can explore the premium features of ThinkOwl without obligation. To buy a plan that's right for your business, simply choose a plan from your account — or get in touch with us.

How do I switch between plans?

Switching between plans is easy. You can upgrade anytime. If you wish to downgrade, you can do so at the time of subscription renewal.

What are your billing cycles and payment options?

You can choose between monthly and annual billing. We accept payments using VISA, Mastercard or American Express credit cards, PayPal, or you can request an invoice.

Contact us

ask@thinkowl.com

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