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Explore all AI features in your 30-day free trial

Silver

For small support teams

Max. 5 Agents

1 Service Desk

Total Storage 2 GB Per User

Attachment Size 1 MB

Gold

For growing support teams

Agent/Month

1 Service Desk

Total Storage 5 GB Per User

Attachment Size 10 MB

Platinum

For larger businesses

Agent/Month

5 Service Desks

Total Storage 8 GB Per User

Attachment Size 15 MB

Diamond

Advanced platform for custom needs

129

Agent/Month

10 Service Desks

Total Storage 15 GB Per User

Attachment Size 25 MB

Discover all features – made to create brilliant customer experiences

Features:

Channels: Phone, email and fileee (intelligent document management)
Custom case fields
Automations
Collision detection
Knowledge base
Basic analytics

All Silver features plus:

Multiple support addresses
Conditional / intelligent case fields
Text chat
AI-ready case management _*2)
Knowledge versioning

All Gold features plus:

Guided Mode
Multiple case forms
Audio Chat
SLA Management
Auto topic analysis
Message broadcasting and notification center
Integration server_*4)

All Platinum features plus:

Intelligent guided mode
BPMN
Letter Channel
Advanced AI_*3)
Task automation
Video chat and screen sharing_*1)

See our complete feature comparison

Details and availability status of plans and included features are subject to change at ThinkOwl's sole discretion.

₁₎ Screen sharing is not supported for mobile devices.

₂₎ AI training cycles require the AI Assistant Add-On or the Diamond Plan, as well as a ThinkOwl plan with a minimum of 5 users. For additional training cycles, ThinkOwl credits may be purchased.

₃₎ One (1) monthly training cycle for every AI component is included for one (1) desk. Additional monthly training cycles can be purchased.

₄₎ We offer Event Broker as an add-on to event-driven integration services of the ThinkOwl API. It helps you integrate with third-party software using ThinkOwl API. It costs $199/month, plus $9/user. You can request it at an extra fee and need to install it on customer premises.

_* ThinkOwl collects sales taxes in states where it is required by law. The stated prices do not include these taxes.

What's next?

To make it easy for you to decide how much ThinkOwl is right for your specific business needs, all features supported by our different plans are explained in detail on our website. And did you know, our 30-day free trial allows you to fully experience ThinkOwl before you commit to a plan? Of course, you can always contact us for advice or with specific questions.

How does the free trial work?

During your 30-day free trial, you can explore ALL features of ThinkOwl without obligation. To buy a plan that's right for your business, simply choose a plan from your account — or get in touch with us.

How can I switch between plans?

Switching between plans is easy. You can upgrade anytime. If you wish to downgrade, you can do so at the time of subscription renewal.

What are your billing cycles and payment options?

You can choose between monthly and annual billing. We accept payment by credit card (VISA, MasterCard, and American Express).

Are you ready to give ThinkOwl a try?

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What's next?

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