Pricing

Simple. Transparent.

Silver

For small support teams

seat/month

Gold

For growing support teams

seat/month

Platinum

For larger businesses

seat/month

Diamond

An advanced platform for your custom needs

129

seat/month

During your free 30 day trial, you will be able to explore all features, without restrictions.

Silver

Features:

1 service desk
Email case management
Intelligent document management (fileee)
Automation with dispatcher rules for new messages
Event-based case automation
Scenarios
Smart responses
Custom case fields
Knowledge base
Basic analytics and reports in single dashboard

Free trial

Gold

All Silver features plus:

Conditional case fields
Automatic and manual time tracking
Message templates
AI-ready case management_{* 2)}
Intelligent case fields₂₎
AI assistant (enables AI capabilities)_*
Text chat
Task management
Multiple configurable dashboards for analytics
Knowledge versioning

Free trial

Platinum

All Gold features plus:

5 service desks
Guided mode for case management
Audio chat
Multiple case forms
Multiple SLA policies and schedules (opening hours)
AI assistant (enables AI capabilities)_*
Auto topic analysis_*
Advanced password policy
Message broadcasting and notification center
Integration server for external connectivity_{* 4)}

Free trial

Diamond

All Platinum features plus:

10 service desks
Advanced AI features included₃₎
Intelligent guided mode
Automate business processes with BPMN
Automated task creation and assignment
Connect your own email servers
Letter channel
Video chat and screen sharing₁₎

Important: Details and availability status of plans and included features are subject to change at ThinkOwl's sole discretion.

_* Requires Add-On (at an extra fee)

₁₎ Screen sharing is not supported for mobile devices.

₂₎ AI training cycles require the AI Assistant Add-On or the Diamond Plan, as well as a ThinkOwl plan with a minimum of 5 users. For additional training cycles, ThinkOwl credits may be purchased.

₃₎ One (1) monthly training cycle for every AI component is included for one (1) desk. Additional monthly training cycles can be purchased.

₄₎ ThinkOwl Integration Server is provided at request (extra fee) and must be installed on customer premises.(Needed when you want to develop a custom integration with third-party software using ThinkOwl API calls).

Now it's up to you

To make it easy for you to decide how much ThinkOwl is right for your specific business needs, all features supported with our different plans are explained in detail on our website. And did you know, our 30-day free trial allows you to fully experience ThinkOwl before you commit to a plan? Of course, you can always contact us for advice or with specific questions.

How does the free trial work?

During your 30-day free trial, you can explore ALL features of ThinkOwl without obligation. To buy a plan that's right for your business, simply choose a plan from your account — or get in touch with us.

How can I switch between plans?

Switching between plans is easy. You can upgrade anytime. If you wish to downgrade, you can do so at the time of subscription renewal.

What are your billing cycles and payment options?

You can choose between monthly and annual billing. We accept payment by credit card (VISA, Mastercard and American Express).

Simple. Transparent.

Now it's up to you

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