Plans for all
    Plans for enterprises
    Save up to 17%!
    Free
    For small support teams
    0
    max. 5 users
    → Free trial
    Highlights:
    • Email and Facebook Posts
    • Smart Responses
    • Knowledge Articles
    • Categories
    • Key Productivity Metrics
    Standard
    For growing support teams
    49
    user/month
    → Free trial
    All Free features plus:
    • Text Chat, Facebook Messenger, and Fileee Conversations*
    • Scenarios
    • Send Emails Under Company Domain
    • Event Triggers
    • Dispatcher Rules
    • SLA Policies
    • Task Management
    • Customizable Dashboards
    • Schedules
    Best choice
    Professional
    For larger businesses
    Regular Price 99
    Now79
    user/month
    → Free trial
    All Standard features plus:
    • Audio Chat and Self-Service Portal
    • Notifications and Message Broadcast
    • Email Templates
    • Surveys (CSAT)
    • Incident Management
    • Dispatcher AI
    • Guided Mode
    • Two-Factor Authentication and Advanced Password Policy 
    • Chat Triggers
    • Automatic Time Tracking
    • Custom Table Gadget
    • Conditional Case Fields
    • Powerful API
    All fees are excluding any taxes, levies, duties or similar governmental assessments of any nature, including but not limited to value-added, sales, use or withholding taxes, assessable by any local, state, provincial, federal or foreign jurisdiction (collectively, "Taxes").
    Alle Preise im Überblick

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    AI Training cycles require the AI Assistant Add-On or the Diamond Plan, as well as a ThinkOwl plan with a minimum of 5 users

    Add-ons optimize your customer experience

    Extend your capabilities with add-ons

    Explore the power of artificial intelligence with our AI Assistant add-on: intelligent suggestions, automatic case classification and more. Or add the ThinkOwl Event Broker, for instance if you want you use custom panels in which your agents can interact with your other applications.

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    FAQ

    Which plan is right for me?

    To make it easy for you to decide how ThinkOwl can help you address specific business needs, all features corresponding to the respective plans are explained Here. You can also signup for our 30-day free trial to explore the key features.

    How does the free trial work?

    The 30-day free trial allows you to experience ThinkOwl before you commit to a plan. During your 30-day free trial, you can explore most of the features without any obligation. After that, you can choose a plan that suits your business requirements — or else, get in touch with us for the best recommendations.

    How can I switch between the plans?

    Switching between plans is easy. You can upgrade anytime. If you wish to downgrade, you can do so at the time of subscription renewal.

    What are your billing cycles and payment options?

    You can choose between monthly and annual billing. We accept payment by credit card (VISA, MasterCard, and American Express).

    What is a desk in ThinkOwl?

    A Desk is a customizable instance of ThinkOwl that can be configured with various channels, workflows, functionalities, or business processes.  To cater to all the customer service activities, you can configure a single desk OR you can also create multiple desks that will represent a particular division, department, or a specific function.  Agents can have access to one desk or multiple desks, based on user-level permission.

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