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    Alle Preise im Überblick

    Einfach. Transparent.

    Entdecken Sie alle Features in Ihrem kostenfreien 30-Tage-Test

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    AI Training cycles require the AI Assistant Add-On or the Diamond Plan, as well as a ThinkOwl plan with a minimum of 5 users

    Add-ons optimize your customer experience

    Explore the power of artificial intelligence with our AI Assistant add-on: intelligent suggestions, automatic case classification and more. Or add the ThinkOwl Event Broker, for instance if you want you use custom panels in which your agents can interact with your other applications.

    ThinkOwl Addons beflügeln Ihren Kundenservice

    AI Assistant

    The AI Assistant allows you to use the powerful AI features in ThinkOwl:

    • automatic task categorization
    • intelligent task fields (automatic data extraction)
    • automatic suggestions for answers
    • shows similar queries/tickets
    • suggests matching knowledge articles
    • points out responsible experts.

    The AI is constantly learning: As your service team processes customer requests, it watches ThinkOwl and asks questions to learn and provide best suggestions for future customer requests.

    Free

    Standard

    Professional

    Enterprise

    Enterprise Plus

    -
    $ 25 per user per month
    $ 25 per user per month

    Event Broker

    With Event Broker, you can easily integrate third-party apps with ThinkOwl.

    This integration helps you view and interact with other apps through the custom panels. Your team sees all the necessary data from other apps directly in ThinkOwl's event view, can update it - without switching to other systems.

    This saves time, avoids errors, and increases overall productivity.

    Free

    Standard

    Professional

    Enterprise

    Enterprise Plus

    -
    -
    base price of $199 + tiered price / user / month: $ 29 (users 1-20) + $ 19 (21-50) + $ 9 (51+)
    base price of $199 + tiered price / user / month: $ 29 (users 1-20) + $ 19 (21-50) + $ 9 (51+)

    WhatsApp number + messages

    Customers can contact you via WhatsApp and submit support requests. As with any other channel, the dialog goes directly through your ThinkOwl Desk.
    You need a WhatsApp account that represents your company. Costs for WhatsApp messages are incurred separately, depending on the number.

    Free

    Standard

    Professional

    Enterprise

    Enterprise Plus

    -
    -
    $ 199 per number per month plus messages
    $ 199 per number per month plus messages
    $ 199 per number per month plus messages

    IMPORTANT: Details and availability status of plans and included features are subject to change at ThinkOwl's sole discretion.

    All fees are exclusive of all taxes, levies, duties or similar governmental assessments of any kind, including but not limited to value added, sales, use or withholding taxes imposed by any local, state, provincial, federal or foreign jurisdiction (collectively, "Taxes").

    AI Training cycles require the AI Assistant Add-On or the Diamond Plan, as well as a ThinkOwl plan with a minimum of 5 users

    Discover all excellent features of ThinkOwl.

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    FAQ

    Which plan is right for me?

    To make it easy for you to decide how ThinkOwl can help you address specific business needs, all features corresponding to the respective plans are explained Here. You can also signup for our 30-day free trial to explore the key features.

    How does the free trial work?

    The 30-day free trial allows you to experience ThinkOwl before you commit to a plan. During your 30-day free trial, you can explore most of the features without any obligation. After that, you can choose a plan that suits your business requirements — or else, get in touch with us for the best recommendations.

    How can I switch between the plans?

    Switching between plans is easy. You can upgrade anytime. If you wish to downgrade, you can do so at the time of subscription renewal.

    What are your billing cycles and payment options?

    You can choose between monthly and annual billing. We accept payment by credit card (VISA, MasterCard, and American Express).

    What is a desk in ThinkOwl?

    A Desk is a customizable instance of ThinkOwl that can be configured with various channels, workflows, functionalities, or business processes.  To cater to all the customer service activities, you can configure a single desk OR you can also create multiple desks that will represent a particular division, department, or a specific function.  Agents can have access to one desk or multiple desks, based on user-level permission.

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