AUTOMATING CUSTOMER SERVICE WITH AI

New. Different. Easy. With AI.

The cloud-based case management software you've always wanted

ThinkOwl's cloud helpdesk software is new and different. You'll see a powerplay of artificial intelligence, low code technology, hyper-automation, effective case management, and AI-enabled productivity tools to help support teams resolve customer issues efficiently across all communication channels and industries. Everything you’ll ever need in your service and back-office – it’s here.

All you need

Perfect dialogs on all channels

MULTICHANNEL INBOX

All service requests at a glance. Prioritized by topic and urgency.
Overview

EMAIL RESPONSE

Automatically trigger service processes from emails.
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CHAT FOR CUSTOMER SERVICE

Train your chatbot. AI learns from every conversation as you chat with users.
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CUSTOMER SELF-SERVICE

Your own branded portal. Always on.
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CUSTOMER APP

Exchange documents and messages via smartphone.
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SOCIAL MEDIA & MESSENGER

Integrate all your favorite social media and messenger services.
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PHONE TICKETS

Automatically turn calls into service tickets.
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MASS MESSAGING AT A GO

A global function of ThinkOwl that allows users with special permission to broadcast messages to multiple support agents in the organization or in a group.
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More productive employees, powered by AI

AI SUPPORT

Provide responses and context-relevant information.
How to start with AI

UNDERSTAND CONTENT

ThinkOwl automatically assigns cases to the right employee at exactly the right moment.
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EXTRACT DATA

ThinkOwl's AI recognizes and automatically extracts relevant customer and case data.
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EVENT TRIGGERS & SCENARIOS

Automatically trigger tasks and actions from messages.
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AI DELIVERS KNOWLEDGE

Provide suggestions for responses and relevant case information to the agent.
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DISPATCHER AI

Smart mechanism to auto-classify incoming cases to the correct categories.
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Automating service processes

ROUTINE TASKS – ALL DONE

Free up agents’ capacity for the really urgent cases.

CASE MANAGEMENT

Automatically generate cases from messages.
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WORKFLOW AUTOMATION

Trigger tasks and actions from cases.
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INTELLIGENT ROUTING

Optimally route cases to teams and employees.
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RUN SCENARIOS

Launch a set of tasks and subsequent steps.
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INTEGRATION

Integrate existing and future external systems via API.
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CHATBOT DIALOGS

Train your chatbot as you chat with users.
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Secure operation

ACCESS & PERMISSIONS

Authentication by single sign-on (SSO) script.

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DATA & OPERATION

Certified cloud operation with comprehensive audits and security measures.
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Smooth and Cost-effective Operation

Configure ThinkOwl- up and running in only five days.

Make ThinkOwl your go-to free helpdesk software. Our subscription plans make it easy for users to try, buy, and use cloud-based helpdesk software with all the essential features like:

Case capturing, dispatcher rules, workflow management, knowledge management, response templates, and more.

Customize ThinkOwl the way you like.

Easy to use ThinkOwl features