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    Free Customer Service Software for Small Businesses

    Manage all your support operations, enhance customer communication, and increase support productivity.  

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    Case Management

    Case Management

    Apply AI to prioritize and distribute customer cases to the right agents at the right time.
    And use AI-based smart responses to resolve cases on time. Smart and fast. 
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    Analytics and Reporting

    Know your customers inside out by ThinkOwl's pre-configured reports and comprehend key performance metrics across topics, teams, and channels.
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    ThinkOwl – Analytics and Reporting
    ThinkOwl – Knowledge Delivery

    Knowledge Delivery

    Build your implicit knowledge base and give on-point intelligent responses to your customers. Also, support your employees with knowledge.
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    "The more data you feed ThinkOwl, the more accurate it becomes."
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    Scott Sullivan, Chief Information Officer
    Pitt Ohio
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    Shiedah Johnson
    XPO Logistics, Inc.
    "Huge kudos to ThinkOwl. Thanks to their outstanding support, we were able to implement ThinkOwl before the due time. It brought us large added value – and was definitely the right decision."
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    Markus Breitenlechner, Project and Process Manager
    BORA GmbH
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