AI-powered Service Desk

    AI relieves your team of routine tasks

    AI supports your employees in tasks that they would otherwise have to complete manually. This not only boosts overall productivity but also fosters an environment where human skills can be better utilized for problem-solving.
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    Case Inbox

    Künstliche Intelligenz entlastet Ihr Team von Routinetätigkeiten

    KI unterstützt Ihre Mitarbeiter bei Aufgaben, die sie sonst umständlich manuell erledigen müssen.
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    New generation customer service 

    OwlDesk's AI facilitates the effortless conversion of service request content into actionable data and processes, eliminating the necessity for manual intervention by service staff.
    AI-based Customer Service

    AI makes your team more productive

    No searching or research
    No searching or research
    Your employees see all relevant information in OwlDesk.
    No copying or Retyping
    No copying or retyping
    Content data is recorded automatically and in a structured manner.
    No forwarding of queries
    No forwarding of queries
    Approval processes and rework are initiated automatically.

    Support teams receive exactly the right information that matches the customer's request.

     AI empowers customer service

     

    Automate repetitive tasks with AI

    OwlDesk's AI examines and comprehends the content of each customer message, relieving your team from redundant actions and processes.
    Expert support agent

    In practice, this means:

    • In as much as 80 percent of instances, requests are automatically directed to the appropriate experts at the precise moment.

    • In up to 95 percent of cases, the essential content data for processing is automatically populated into entry forms.

    • Smart workflows automatically kickstart subsequent tasks, ensuring seamless and efficient processes without manual intervention.

    Support Experts
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    Support Team

    How to get started with AI step by step?

    Explore our guide on effectively implementing AI in your customer service for swift and precise efficiency gains.
    Here is the best way to proceed
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    Use the full potential of AI in ThinkOwl!

    Combine OwlDesk with OwlForce!
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    Combine OwlDesk with OwlForce