Revolutionize customer-based processes with AI. Conversational AI captures and processes content in all formats automatically. OwlForce offers a comprehensive suite of AI features to assist you in automating customer dialogues and business processes.
All the features of OwlForce are designed to unlock the full automation potential of your business processes. Everything is consolidated within a single interface without the need for complex integration. OwlForce automates efficiently: various customer concerns are automatically recognized, existing information is checked for completeness, and any follow-up questions are handled autonomously. The transfer to third-party systems is precise and seamless.
With artificial intelligence, content is automatically extracted from various document formats, triggering processes.
Document recognition (IDR)
Our Intelligent Document Recognition is built on AI and offers content classification, data extraction, and process export across all system boundaries.
OwlForce employs various AI methods that can be flexibly trained and combined. It can be applied anywhere linguistic analysis of texts with different structures is required.
Sentiment analysis
Methods of text mining and Natural Language Processing (NLP) automatically analyze customer feedback. This enables you to assess the sentiment regarding specific topics or products.
Data validation
OwlForce employs plausibility checks to compare extracted content with your existing data. Fuzzy matching combined with rule sets ensures the highest accuracy in the validation process.
Conversation AI Bot
Our Conversation Bot interacts with your customers to assist them in resolving their issues. It not only understands customer inquiries and intentions but also autonomously provides the best answers, 24/7, in real-time.
Robots alone automate only data entry. In combination with our AI, you automate the entire process of content capture.
Optimizing RPA efficiency
Leverage AI in an additive manner to significantly boost the efficiency of RPA.
Diverse RPA processes
Implement multiple RPA processes for a single operation. The process is executed with precision and complete automation based on their scripts.
Digital Bots
The spectrum of deployed RPA bots ranges from simple, manually configured workarounds to complex software on a virtual machine.
Sentiment analysis
Modern algorithms automatically identify sentiments in texts, enabling a deeper understanding of your customers and the ability to customize your offerings accordingly.
Topic recognition
Organize tickets or tasks clearly based on assignees, groups, prioritization, categories, or keywords.
Trend analysis
Design task forms tailored to specific categories or for general use to capture data from tickets.
Automation reporting
The reporting provides a comprehensive view of both the extent and success of automation, allowing for quick and easy success monitoring.
Information analysis
Automatically detect missing information or content.
Easy admin
Ensuring the ease of use of all AI-based tools is our platform's foremost priority.
Automation inbox
With the assistance of AI, all tasks from diverse channels are automatically sorted centrally in the inbox based on themes, priorities, or responsibilities.
RPA desktop client
Simply create your RPA scripts with the desktop client.
Operative dashboard
A transparent dashboard guarantees complete visibility for your RPA personnel.
Let's talk about your project
Engage the AI turbo now for automated content capture of customer inquiries across all channels and in various formats.
