OwlDesk PricingGet excellent cloud helpdesk features for best-in-class customer service

Our LLM add-on is a powerful bundle that includes the following features:

AI Answer Generation allows agents to create or refine responses using generative AI.

AI Summarizer provides brief and concise summaries of processes and phone calls.

AI Translation instantly translates foreign-language text, enabling agents to write in their native language and convert responses into the request's original language (for text-based inquiries).

AI Emotion helps agents detect customer emotions such as happiness, frustration, or aggression.

AI Sentiment gauges the customer’s overall mood, ranging from very positive to very negative.

With Event Broker, you can easily integrate third-party apps with OwlDesk.

This integration allows you to view and interact with other apps through custom panels. Your team can access all necessary data from external apps directly within OwlDesk's event view and update it, without switching between systems.

This saves time, reduces errors, and boosts overall productivity.

With BPMN (Business Process Model and Notation), you can define all customer processes quickly, seamlessly, and across all channels. BPMN enables an intuitive way to model your business workflows. You can create detailed diagrams that visualize and clarify process flows, making them easier to understand. A wide range of functions is available to help you design processes efficiently.

You can find more information here: Workflow automation with BPMN

ThinkOwl automatically identifies and extracts relevant data from customer messages based on predefined intelligent fields.

Using your own mail server is recommended for several reasons. It ensures emails are sent from your domain. It streamlines the processing and archiving of messages.

Customer satisfaction surveys are the foundation of an outstanding customer experience. In ThinkOwl, you can calculate and track Customer Satisfaction (CSAT) and Net Promoter Score (NPS) using a normalized rating scale. Each survey supports multiple channels – such as chat, email, and social media – along with various rating scales and multilingual options through translation.

Additional rating scales, questions, and conditions are available through the extended survey functionality.

The customer portal is a fully customizable customer portal that can be designed entirely in your own branding.

Here, the knowledge base is made accessible to customers and other external groups, and there is the option of a login area for customers. Requests can be created and viewed via the portal, and documents will soon be able to be delivered digitally as well. Thinkowl Conversations (intelligent forms) can also be started here, and customers can find all of the company's services.

In ThinkOwl, you can manage and resolve incidents (complaints) directly in the ticket view. This allows you to process incidents in a structured and efficient manner. You can compare complaints with the corresponding solutions. This enables you to process frequent incidents quickly.

An additional desk is a completely separate legal entity within the same ThinkOwl account. This allows us to manage legally separate areas within a company in a simple manner that complies with data protection regulations, with separate user and customer management. However, different brands, departments, and similar entities can also be represented across multiple desks.

With Light Users and the Day Pass, we enable quick access to ThinkOwl for employees who only need to work in ThinkOwl occasionally.

Light Users can only view and comment, but cannot edit. The Day Pass offers the scope of a full license for one day.