OwlDesk PricingGet excellent cloud helpdesk features for best-in-class customer service

Our LLM add-on is a powerful bundle that includes the following features:

AI Answer Generation allows agents to create or refine responses using generative AI.

AI Summarizer provides brief and concise summaries of processes and phone calls.

AI Translation instantly translates foreign-language text, enabling agents to write in their native language and convert responses into the request's original language (for text-based inquiries).

AI Emotion helps agents detect customer emotions such as happiness, frustration, or aggression.

AI Sentiment gauges the customer’s overall mood, ranging from very positive to very negative.

Customized AI-powered quality management delivers immediate feedback on messages and phone calls, helping your service team maintain high standards while automatically blocking low-quality responses.

Individual agent scorecards ensure consistent quality across all customer interactions. Use targeted evaluations to provide personalized agent support, optimize feedback, and clearly measure the impact on IQS and CSAT.

Find out more here: Quality Management add-on in ThinkOwl

With Event Broker, you can easily integrate third-party apps with OwlDesk.

This integration allows you to view and interact with other apps through custom panels. Your team can access all necessary data from external apps directly within OwlDesk's event view and update it, without switching between systems.

This saves time, reduces errors, and boosts overall productivity.

With BPMN (Business Process Model and Notation), you can define all customer processes quickly, seamlessly, and across all channels. BPMN enables an intuitive way to model your business workflows. You can create detailed diagrams that visualize and clarify process flows, making them easier to understand. A wide range of functions is available to help you design processes efficiently.

You can find more information here: Workflow automation with BPMN

Customers can contact you via WhatsApp and submit support requests. As with any other channel, the dialog goes directly through your ThinkOwl Desk.

You need a WhatsApp account that represents your company. Costs for WhatsApp messages are incurred separately, depending on the number.

Customer satisfaction surveys are the foundation of an outstanding customer experience. In ThinkOwl, you can calculate and track Customer Satisfaction (CSAT) and Net Promoter Score (NPS) using a normalized rating scale. Each survey supports multiple channels – such as chat, email, and social media – along with various rating scales and multilingual options through translation.

Additional rating scales, questions, and conditions are available through the extended survey functionality.

In ThinkOwl, you can manage and resolve incidents (complaints) directly in the ticket view. This allows you to process incidents in a structured and efficient manner. You can compare complaints with the corresponding solutions. This enables you to process frequent incidents quickly.

ThinkOwl automatically identifies and extracts relevant data from customer messages based on predefined intelligent fields.

Using your own mail server is recommended for several reasons. It ensures emails are sent from your domain. It streamlines the processing and archiving of messages.