Wir sind ThinkOwl

Mit der ThinkOwl Al-Platform optimieren Sie Ihre Prozesse in allen Unternehmensbereichen mit Künstlicher Intelligenz & Conversational Self-Service. Automatisieren Sie Ihre gesamte Kundenkommunikation und steigern Sie die Produktivität.

Trusted by big and small companies

Our vision

We envision AI as a catalyst for unlocking unparalleled levels of creative productivity for humanity. ThinkOwl serves as the premier platform for crafting end-to-end processes driven by artificial intelligence.

Our innovative solution enables businesses across diverse sectors to effortlessly design automated and customer-centric service experiences that are both enjoyable and efficient. Whether opting for partial or full automation and integrating seamless digital service processes, our platform empowers you to enhance efficiency, foster sustainability, boost productivity, and ensure the utmost customer satisfaction for your organization.

Pioneers in artificial intelligence

The idea for ThinkOwl comes from the bright minds behind the ITyX Group, who, as pioneers in artificial intelligence, have been developing intelligent customer service solutions for more than 25 years in 24 countries. The group is engaged in improving the quality of customer support for brands such as UniCredit, Comdirect, Deutsche Telekom, Generali, IKEA, RWE, and Samsung.

Today we are bundling the group's collected AI knowledge with OwlForce. With Conversational AI in OwlForce, you can achieve full automation of all processes in your customer communication with functions such as the conversation chatbot, RPA client, and many others.

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Holistic digital processes – centered around customers

At ThinkOwl, we focus on your customers and want to provide them with the best possible support throughout their association with your brand. Service and business processes often require data to be obtained from customers or employees. This is why, with OwlDesk, you get not only an AI-based service desk but also a low-code editor for creating digital forms.

With OwlDesk, you can digitize all paper-based or partially digitized processes in the company and achieve holistic digital information procurement without media disruptions. Not only do you save processing time, but you also save a lot of paper and contribute to greater sustainability.

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ThinkOwl is wonderfully different

Customer service extends beyond mere ticketing and service requests. The ThinkOwl Platform offers products that enable comprehensive digitization of all facets of your company, allowing you to craft enjoyable digital customer experiences effortlessly.

The advantages extend to both your customers and employees, thanks to the flexibility of partial and full automation. From managing customer inquiries to gathering and transferring information to third-party systems, our platform liberates your employees from routine tasks and manual data entry.

Explore our array of products tailored for the holistic digital transformation of your customer communication and internal processes.

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Our values

Driven by innovation

Our solutions correspond to the latest technological standards. We strive to continually develop ourselves and provide our customers with the best possible added value with our products.

Creating holistic experiences

A process must be thought of from all sides so that it can run seamlessly and efficiently. With the Thinkowl platform, you can digitalize your company holistically and put customers at the center.

Striving for simplicity

Despite complex requirements, we aim to make our software as simple and user-friendly as possible. We offer a great user experience for all application areas and company sizes.

Acting human-centered

We believe AI empowers people to achieve newer forms of creative productivity. Raising the bar of human-machine collaboration to newer levels and inspiring customers always drive us.

Delivering highest security

Our solutions are developed according to the highest German security standards and are GDPR-compliant. Large insurers and banks trust ThinkOwl, thanks to hybrid encryption and other security measures.

Caring for sustainability

We believe that paper-based processes are no longer warranted. Through ThinkOwl Conversations, we assist our customers in reducing paper usage significantly by implementing comprehensive digital processes, contributing to enhanced sustainability.