We are ThinkOwl!

    ThinkOwl streamlines processes across your entire company through the implementation of artificial intelligence and conversational self-service. 

    To automate your customer communications, support your employees, and increase productivity, ThinkOwl is your complete software suite that helps delight customers!

    we are ThinkOwl

     

    Wir sind ThinkOwl

    Mit der ThinkOwl Al-Platform optimieren Sie Ihre Prozesse in allen Unternehmensbereichen mit Künstlicher Intelligenz & Conversational Self-Service. Automatisieren Sie Ihre gesamte Kundenkommunikation und steigern Sie die Produktivität.
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    Trusted by big and small companies

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    Our vision

    We envision AI as a catalyst for unlocking unparalleled levels of creative productivity for humanity. ThinkOwl serves as the premier platform for crafting end-to-end processes driven by artificial intelligence.

    Our innovative solution enables businesses across diverse sectors to effortlessly design automated and customer-centric service experiences that are both enjoyable and efficient. Whether opting for partial or full automation and integrating seamless digital service processes, our platform empowers you to enhance efficiency, foster sustainability, boost productivity, and ensure the utmost customer satisfaction for your organization.

    Vision ThinkOwl

    A bond we uphold: humans and AI

    Pioneers in AI

     

    Pioneers in artificial intelligence

    The idea for ThinkOwl comes from the bright minds behind the ITyX Group, who, as pioneers in artificial intelligence, have been developing intelligent customer service solutions for more than 25 years in 24 countries. The group is engaged in improving the quality of customer support for brands such as UniCredit, Comdirect, Deutsche Telekom, Generali, IKEA, RWE, and Samsung.

    Today we are bundling the group's collected AI knowledge with OwlForce. With Conversational AI in OwlForce, you can achieve full automation of all processes in your customer communication with functions such as the conversation chatbot, RPA client, and many others.

    Discover OwlForce

    Holistic digital processes – centered around customers

    At ThinkOwl, we focus on your customers and want to provide them with the best possible support throughout their association with your brand. Service and business processes often require data to be obtained from customers or employees. This is why, with OwlDesk, you get not only an AI-based service desk but also a low-code editor for creating digital forms.

    With OwlDesk, you can digitize all paper-based or partially digitized processes in the company and achieve holistic digital information procurement without media disruptions. Not only do you save processing time, but you also save a lot of paper and contribute to greater sustainability.

    Discover Conversations

    Discover OwlDesk

    Holistic Digital Processes

     

    ThinkOwl Platform

     

    ThinkOwl is wonderfully different

    Customer service extends beyond mere ticketing and service requests. The ThinkOwl Platform offers products that enable comprehensive digitization of all facets of your company, allowing you to craft enjoyable digital customer experiences effortlessly.

    The advantages extend to both your customers and employees, thanks to the flexibility of partial and full automation. From managing customer inquiries to gathering and transferring information to third-party systems, our platform liberates your employees from routine tasks and manual data entry.

    Explore our array of products tailored for the holistic digital transformation of your customer communication and internal processes. 

    Discover ThinkOwl

    Our values

    Innovation

    Driven by innovation

    Our solutions correspond to the latest technological standards. We strive to continually develop ourselves and provide our customers with the best possible added value with our products.
    Holistic Experiences

    Creating holistic experiences

    A process must be thought of from all sides so that it can run seamlessly and efficiently. With the Thinkowl platform, you can digitalize your company holistically and put customers at the center.
    Easy Access

    Striving for simplicity

    Despite complex requirements, we aim to make our software as simple and user-friendly as possible. We offer a great user experience for all application areas and company sizes.
    Man and Machine

    Acting human-centered

    We believe AI empowers people to achieve newer forms of creative productivity. Raising the bar of human-machine collaboration to newer levels and inspiring customers always drive us.
    Maximum Security

    Delivering highest security

    Our solutions are developed according to the highest German security standards and are GDPR-compliant. Large insurers and banks trust ThinkOwl, thanks to hybrid encryption and other security measures.
    Sustainability

    Caring for sustainability

    We believe that paper-based processes are no longer warranted. Through ThinkOwl Conversations, we assist our customers in reducing paper usage significantly by implementing comprehensive digital processes, contributing to enhanced sustainability.
    25

    Over 25 years of experience with
    artificial intelligence

    6
    Locations
    in 4 countries – Germany, USA, India, Japan
    5.5k
    Satisfied corporate customers
    AIDA, WIO, PittOhio, Signal Iduna, Companjon, etc.
    15
    Strong partners
    PwC, BDO digital, Swiss Post Solutions, tribework, etc.
    Locations of ThinkOwl Group

    Orlando, USA

    ThinkOwl Inc.
    37 N Orange Ave, Suite #809 Orlando, FL 32801
    United States

    E-Mail to ThinkOwl USA

    Pune, India

    ThinkOwl Offshore Software Private Limited
    Office No 403, 404, 4th floor, B-wing, Nyati Empress, Viman nagar,
    Pune – 411014

    E-Mail to ThinkOwl India

    Yokosuka, Japan

    ThinkOwl Japan K.K.
    508, Center 1, Yokosuka Research Park, 3-4, Hikarinooka, Yokosuka City, Kanagawa prefecture
    Japan

    E-Mail to ThinkOwl Japan

    Mülheim-Kärlich, Germany

    ThinkOwl Europe GmbH
    Carl-Benz-Straße 10-12
    56218 Mülheim-Kärlich
    Germany

    E-Mail to ThinkOwl Germany

    Cologne, Germany

    Stollwerckstraße 17-19
    51149 Cologne
    Germany

    E-Mail to ThinkOwl Germany

    Global locations

    Orlando, USA
    ThinkOwl Inc.
    37 N Orange Ave, Suite #809 Orlando, FL 32801
    United States
    Pune, India
    ThinkOwl Offshore Software Private Limited
    Office No 403, 404, 4th floor, B-wing, Nyati Empress, Viman nagar,
    Pune – 411014
    Yokosuka, Japan
    ThinkOwl Japan K.K.
    508, Center 1, Yokosuka Research Park, 3-4, Hikarinooka, Yokosuka City, Kanagawa prefecture
    Japan
    Mülheim-Kärlich, Germany
    ThinkOwl Europe GmbH
    Carl-Benz-Straße 10-12
    56218 Mülheim-Kärlich
    Germany
    Cologne, Germany
    Stollwerckstraße 17-19
    51149 Cologne
    Germany


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