About us

    Our mission, our motivation

    AI and human-machine collaboration will expand our abilities and unquestionably advance the way we work.

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    Things were so different back then: Customer support was handled along with daily office communication, using Outlook and the phone. And when the team had to grow, you invested in expensive (usually inadequate) software. Necessary adaptations were complicated. Operation was problematic. The project dragged on. Training new employees was always a problem. And the system was only updated once every few years.

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    ThinkOwl is new. ThinkOwl is now.

    A modern, intuitive-to-use software that makes your customer service fit for the future. Using artificial intelligence, it assists your employees by automatically triggering appropriate next-step activities and garnering valuable insights from communications with partners and customers across all service channels. Configure ThinkOwl within a few short days to suit your individual needs and connect it to your existing applications using our state-of-the-art REST API.

    Humans and AI – a connection we believe in.

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    Pioneers in artificial intelligence 

    The idea for ThinkOwl stems from the sage minds behind the ITyX Group, who, as pioneers in artificial intelligence, have been developing intelligent customer service solutions for more than 20 years. And in 24 countries. For brands like Bosch, Comdirect, Deutsche Telekom, Generali, IKEA, RWE and Samsung.

    ThinkOwl is wonderfully different 

    ThinkOwl's advanced AI automatically analyses and sorts service tickets by topic and agent skills. What’s more, it provides exactly the right information in the context of the inquiry on screen.

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    “We believe AI will enable an entirely new kind of creative productivity in humans. Cognitive assistance systems expand our abilities. That’s our mission.“

    Rolf Esau, CEO ThinkOwl

    Time for more brains

    Cinch this vital competitive advantage now.
    Assist your employees in service and back office with AI.

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    Want to learn more?
    Find an expert near you in our network of certified partners.
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    Why AI is key?
    Discover how AI boosts your experts’ productivity.
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    Check out our Resources for everything you need to know about AI.
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