Simplify customer support with self-service solutions

Unlock the power of autonomous problem-solving through cutting-edge online self-service. Engage with a savvy Conversation Bot or explore a customer portal enriched with wisdom from a seamlessly integrated knowledge management system.

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A little smarter with every question

Artificial Intelligence serves as the cornerstone for providing precise responses to customer inquiries. And best of all, without contacting your service team. OwlDesk learns from your service staff's answers to frequently asked questions and directs customers to pertinent articles within the integrated knowledge management system accessible through the self-service portal.

Reduce costs with the right self-service strategy

Improve customer experience

Customers can find answers to their questions quickly and reliably around the clock.

Reduce workload

The conversation bot answers standard queries without involving support agents, and it can be found in the customer portal.

Increase efficiency

AI Bot consistently acquires new knowledge, and the customer portal grows with each interaction involving your team's responses.

Reliable self-service experience for everyone

Revolutionize your customer service and allow customers to find answers across all channels. It is a win-win situation for everyone! Your customers are happy because they save time. Your service team can take care of complex requests.

Customer portal

Customers can independently check the status of their inquiries or find answers in the knowledge articles even before reaching out to the service team. Additionally, your team can access all the information needed to provide consistent responses in the knowledge portal. You can create your customized customer portal in your corporate design!

Track tickets

By providing a self-service portal, you empower your customers to check the status of their tickets independently. This enhances customer satisfaction by allowing them to monitor updates and maintain a comprehensive overview at any given moment.

Conversation Bot

Conversation Bot interprets natural language inputs and offers assistance, even when your team is offline. A proficiently trained bot autonomously identifies customer intent and delivers optimal responses 24/7. The AI bot manages customer communication and aids your employees in dynamic conversations.

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