Success StoryOperational excellence and patient-centric support in healthcare

    Bankers Vascular Center enhanced its patient care experience and streamlined client communication process. How? By using smart automation, the clinic has made its processes faster and more accurate. Tasks that once took a lot of time are now handled swiftly, allowing the support team to focus on more complex patient needs. Even with an increase in patient inquiries, the clinic has maintained the same number of staff. Overall, the team efficiency increased by 70%. 
    Case Study
    Healthcare Case Study

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    Points of discussion:

    • Automating routine patient communications
    • Reducing administrative burden on staff
    • Improving responsiveness across all channels
    • Centralizing access to patient data for better service

    What this case study covers

    Bankers Vascular Center is a progressive healthcare provider offering minimally invasive treatments for vascular and joint issues. As part of their digital care model, they also provide virtual consultations, wellness programs, and online prescriptions. With growing demand across India, the clinic needed a better way to manage support operations without overwhelming its resources.

    In this case study, you will learn about:

    • The specific operational hurdles faced by the clinic’s support staff
    • How ThinkOwl’s AI solution was tailored to fit clinical workflows
    • How workflow automation alleviates employee workload
    • Importance of centralized patient data for quick access and better decisions
    • Advantages of paperless processes driving digital transformation
    • Key outcomes, including faster response times, better staff productivity, and higher patient satisfaction
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