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Success Story

AI-Powered Shipping Helpdesk for No-Sweat Logistics

Flooded with customer messages but lacking a 360° view of the cases?

This leading logistics specialist has improved productivity at the service workplace tremendously.

ThinkOwl, our AI-powered customer service software, helped to ...

... process up to 70% more freight bills per day.

... handle 30% more tasks — faster and with higher precision, with the same team.

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Success Story Odyssey: Helpdesk for Logistics

As a logistics leader, have you completely lost the overview of service cases?

Your agents are constantly juggling applications in search of information? You – and your team – are losing your sanity over the never-ending flood of customer inquiries?

We’re sending in AI for the rescue!

ThinkOwl’s service-desk software offers a single platform for managing all your customer service requests automatically. Fast and smart.

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The Client

A global logistics provider with a freight network generating more than two billion dollars.

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The Task

  • Use AI to process invoices automatically, which helps to organize paperwork and save processing time.
  • Validate data for quality assurance.
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The Goal

  • A more productive, happier team: Your employees will finally be empowered to get on top of backed-up paperwork. They will no longer lose track of cases and will feel in control of their work. And you save time (read: “money”).
  • Real-time decisions: Manage freights in real time and make crackerjack decisions based on up-to-the-minute information.
  • Predictive analytics: Get smart next-move suggestions when tight deadlines from shippers loom.
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Give your team the power of AI

AI is critical in freeing up your employees. Your team will be much more at ease handling demanding customer service cases.

  • Agents enjoy a simpler, faster, more accurate and personalized communication.
  • They no longer have to toggle between different applications when searching for contextual information.
  • Customers are on cloud nine because they are getting fast, spot-on answers.
CaseStudy Logistics: Odyssey

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"At the first instance, we didn't believe in the AI hype. Seeing ThinkOwl workflow automations with 90% accuracy helped us raise business growth."
Danielle Baker, Director of Operations Odyssey

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