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Die ThinkOwl AI-Plattform revolutioniert Ihre Geschäftsprozesse in allen Unternehmensbereichen durch moderne Künstliche Intelligenz und Conversational Self-Service. Automatisieren Sie Ihre Kundenkommunikation und steigern Sie nachhaltig die Produktivität Ihres Unternehmens.

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One AI platform. Infinite industries.
Seamless support.

Every industry has unique needs and challenges, which means your customer service software should be built to adapt. ThinkOwl's potent software solutions (OwlForce & OwlDesk) are designed to scale with your business, providing AI-powered tools that help support teams thrive in retail, finance, logistics, and beyond. From first contact to final resolution, every step of the journey can be streamlined through intelligent automation.

Customer service with ThinkOwl AI pltform for various industries

Industries ThinkOwl serves – at a glance

ThinkOwl is built for your industry and every challenge it brings in client communication and business process automation. While it addresses many challenges unique to specific industries, it also goes beyond those to tackle additional, complex scenarios, ensuring there are no limits to what you can achieve. It automates the boring stuff, keeps teams in sync, and helps deliver personalized support. Powered by AI, ThinkOwl’s solutions get the job done for you.

Common challenges

Order, payment, and shipping queries
Multichannel complexity and inconsistency in communication
Pressure to respond instantly
Seasonal demand spikes

Key solutions

Scalable ticket management and automated case routing
Streamlined service workflows using RPA and AI
Conversational AI bot for automated client interactions
Omnichannel communication facility for unified customer engagement

Common challenges

- High volume of billing and outage-related inquiries
- Service complaint and escalation management
- Limited availability of self-service options
- Inconsistent service quality and feedback mechanisms

Key solutions

AI bots (voice & chat) for handling routine questions
Automated case routing and SLA management
Self-service portals for usage visibility and bill payment
Quality assurance with integrated performance metrics

Common challenges

- Frequent booking and cancellation requests
- Multi-channel guest communication
- Language and time-zone barriers
- Post-trip feedback management inefficiencies

Key solutions

AI bots for common booking and cancellation tasks
Omnichannel messaging across email, chat, messengers
Multilingual AI agent designed to support global guests
Feedback collection via survey tools with CSAT and NPS

Common challenges

Repetitive questions on data, roaming, and SIM setup
Churn from network issues, service disruptions
Siloed systems across CRM, billing, and network tools
Lack of workflow automation

Key solutions

Chatbots and voicebots for 24/7 client inquiry handling
Timely multi-channel notifications and updates with AI
Software integration for unified data interface
Intelligent automation using BPMN

Common challenges

Regular queries about courses, schedules, and exams
Surge in queries during peak times across channels
Language barriers in student support
Inefficient feedback collection and follow-up processes

Key solutions

- AI-driven, automated communication flow
- Omnichannel interaction management with AI bots
- Multilingual support with AI-powered translation tools
- Feedback via survey tool and automated follow-ups

eCommerce & Retail

Common challenges

Order, payment, and shipping queries
Multichannel complexity and inconsistency in communication
Pressure to respond instantly
Seasonal demand spikes

Key solutions

Scalable ticket management and automated case routing
Streamlined service workflows using RPA and AI
Conversational AI bot for automated client interactions
Omnichannel communication facility for unified customer engagement

Banking & Finance

Common challenges

Complex transaction queries
Complexities in regulatory compliance
Fraud and security risks
Volume spikes related to campaigns

Key solutions

Automated routine transaction support
Built-in workflows for compliance enforcement
Real-time AI-based flagging of suspicious activities
AI-driven traffic management for campaign-related surges

Utilities & Energy

Common challenges

High volume of billing and outage-related inquiries
Service complaint and escalation management
Limited availability of self-service options
Inconsistent service quality and feedback mechanisms

Key solutions

AI bots (voice & chat) for handling routine questions
Automated case routing and SLA management
Self-service portals for usage visibility and bill payment
Quality assurance with integrated performance metrics

Travel & Hospitality

Common challenges

Frequent booking and cancellation requests
Multi-channel guest communication
Language and time-zone barriers
Post-trip feedback management inefficiencies

Key solutions

Conversational bots for automating common booking and cancellation tasks
Omnichannel messaging across email, chat, SMS, and social media
>Multilingual virtual assistants designed to support global guest
Customer feedback collection via survey tools with CSAT and NPS metrics

Telecommunications

Common challenges

Repetitive questions on data, roaming, and SIM setup
High churn from network issues or
service disruptions
Siloed systems across CRM, billing, and network tools
Lack of workflow automation

Key solutions

Chatbots and voicebots for 24/7 client query handling
Timely multi-channel notifications and updates
Software integration for unified data interface
Intelligent automation using BPMN

Insurance

Common challenges

Application and claim processing delays
Complex inquiries and long processing times
Manual paperwork
Lack of information and DIY facility

Key solutions

RPA and AI-driven process automation
AI bots for instant customer query handling
Digitalization of paperwork with OCR and e-signature technologies
Self-service and end-to-end digital claim management portals

Logistics & Transport

Common challenges

High inquiry volumes
Manual document processing
Staff shortages
Difficulty in data flow across multiple software

Key solutions

AI case management for automated resolution processes
AI-based digitalization of document processing
Intelligent suggestions and case pre-sorting for support staff
Third-party software integration with data extraction

Education Institutions

Common challenges

Queries about courses, schedules, and exams
Difficulty managing multi-channel communication
Language barriers in student support
Inefficient feedback collection and follow-up processes

Key solutions

Conversational AI for answering common student queries
Unified communication for omnichannel interaction management
Multilingual support with AI-powered translation tools
Feedback collection via surveys with automated follow-ups

Healthcare

Common challenges

Appointment scheduling delays and long wait times
Inefficient patient data management
Low patient engagement
Fragmented care coordination between providers

Key solutions

AI-driven scheduling to reduce wait times
Integrated systems for unified data management
Automated reminders and patient portals
Centralized platforms for care coordination

Why choose ThinkOwl

Less effort – more speed

Automation of routine tasks and regular client interactions.
Reduced stress and improved quality with real-time suggestions and AI assistance.
Effortless handling of growing demand with automated processes and RPA.
Optimized workflows and better outcomes through data-driven insights.

One platform – multiple gains

Omnichannel inbox, smart routing, and end-to-end case visibility in one platform.
Rapid rollout and expansion with low-code workflows and AI integration hub.
Continuous improvement with quality management and AI productivity tools.
Full freedom in service automation, along with the flexibility to scale.

Generative AI – smart bots

Personalized AI bot conversations across every communication channel.
AI-generated and time-saving ticket summaries with instant case insights.
AI-driven translation in 58+ languages, plus automated transcription.
Real-time sentiment and intent detection to understand mood, tone, and purpose.

Maximized ROI – optimized costs

Flexible pricing models that align with actual usage; pay only for what you use.
Intuitive, seamless user experiences that reduce training time and onboarding cost.
Cloud-native architecture and software enhancements from the provider.
AI autopilots that boost agent productivity and efficiency.

E-Commerce: Instant returns with zero hassle

Before:
Return emails take up to 24 hours to resolve.

With ThinkOwl:
AI identifies the issue, confirms order ID, sends return label instantly.

Result:
Less than 3 min resolution, no back-and-forth, fewer escalations.

Energy: Boost productivity with AI assistance

Before:
Bill, meter, and rate inquiries eat up agent time – even with portals.

With ThinkOwl:
AI auto-classifies the issue, shows all customer info, suggests reply + plan change.

Result:
40% shorter handling time per ticket and +18% CSAT improvement.

Finance: Paperwork, finally automated

Before:
PDFs, faxes, scans – all manually processed by staff.

With ThinkOwl:
AI extracts and validates data, triggers follow-up if needed.

Result:
70% less manual work, 50% faster processing.

Insurance: Claims filed in minutes, not days

Before:
Agents manually process claims via email, phone, or WhatsApp.

With ThinkOwl:
AI detects claims, collects info via WhatsApp, triggers RPA, logs in backend.

Result:
90% of claims processed in under 2 minutes with zero agent touch.

Logistics: Data extraction made easy

Before:
Manual data accumulation process costs agent valuable time.

With ThinkOwl:
AI automatically extracts data by reading customer messages and seamlessly maps it to the desired fields.

Result:
The entire process takes just one second. No more hours of tedious manual work.

Top brands and 260,000 private users trust ThinkOwl

"Our service efficiency has improved significantly. By increasing the categorization quality from 48 to 64 percent, we save multiple processing and thus time. This enables us to cope with the increased volume of inquiries."

Normen Deutschmann

Product Owner Service Capabilities, EnBW AG

"By switching from our email response system to ThinkOwl's AI-powered omnichannel service platform, we reduced our processing times by more than 38 percent within just a few weeks. The integration was completed on time and within budget. Our employees appreciate the modern user interface."

Corinna Kaussen

Head of Operations | Digital Dialog GmbH (Rheinische Post)

"In the end, it has to be a business case; it should make economic sense. We wanted to improve our quality and become faster, and we achieved both. We now have much more standardized communication and have significantly increased our speed with ThinkOwl."

Eike Gaekel

Head of Fulfillment und Kundenservice

"My team and I have been working with ThinkOwl since 2020, and we are very satisfied."

Martin Zöllner

Head of Second Level Support

"The rapid introduction of the project was certainly a very nice personal success. The prompt and speedy surge in key metrics a few months following the initial iteration of the process confirmed that we were heading in the right direction."

Gabriele Tölle

Leiterin E2E-Prozesse, LBS Westdeutsche Landesbausparkasse

"Reducing AHT from 9 minutes to 3 minutes is truly impressive. You wouldn't believe how much time you can save with intelligent answers to emails. And the advantage of making fewer mistakes cannot be ignored either."

José Rosende

Teamleitung Service EUA

"We have become significantly more efficient with the same team, without adding staff. The search times have been significantly reduced. For example, due to Intelligent Answers, I alone save 2-3 hours per day. Thanks to the automated categorization of emails."

Marcel Zahn

Leiter Kundenbetreuung Beschläge, Roto Frank Professional Service GmbH

"At first we didn't really want to believe in the AI hype. But thanks to a precision rate of over 90 percent in workflow automation, we are actually able to grow our business significantly."

Danielle Baker

Director of Operations, Odyssey

"The more data you feed to ThinkOwl, the more accurate it will be."

Scott Scullivan

Chief Information Officer, PittOhio

"My team and I really enjoy working with ThinkOwl."

Shiedah Johnson

XPO Logistics

Try it and love it.

Ready to explore how ThinkOwl can transform your customer service and automate business processes across companies, departments, and industries?

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Customer service software suite. Built for every industry.

Entfesseln Sie das Potenzial von

One AI platform. Infinite industries. Seamless support.

Industries ThinkOwl serves – at a glance

eCommerce & Retail

Common challenges

Key solutions

Banking & Finance

Common challenges

Key solutions

eCommerce & Retail

Common challenges

Key solutions

Banking & Finance

Common challenges

Key solutions

Utilities & Energy

Common challenges

Key solutions

Travel & Hospitality

Common challenges

Key solutions

Banking & Finance

Common challenges

Key solutions

Telecommunications

Common challenges

Key solutions

Insurance

Common challenges

Key solutions

Logistics & Transport

Common challenges

Key solutions

Education Institutions

Common challenges

Key solutions

Healthcare

Common challenges

Key Solutions

Feel the difference with ThinkOwl

eCommerce & Retail

Banking & Finance

Utilities & Energy

Travel & Hospitality

Telecommunications

Insurance

Logistics & Transport

Education Institutions

Healthcare

Why choose ThinkOwl

Less effort – more speed

One platform – multiple gains

Generative AI – smart bots

Maximized ROI – optimized costs

Real-world AI in action across industries

E-Commerce: Instant returns with zero hassle

Energy: Boost productivity with AI assistance

Finance: Paperwork, finally automated

Insurance: Claims filed in minutes, not days

Logistics: Data extraction made easy

That's not all.

Top brands and 260,000 private users trust ThinkOwl

Try it and love it.

One AI platform. Infinite industries.
Seamless support.