Conversations: digital customer processes

Digital processes for customers and employees

Customer communication has never been so easy. Digitalize your customer and employee processes with the assistance of Artificial Intelligence – automated, personalized, and effortlessly convenient. Offer digital self-service that delights your customers.

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Digital self-service – a seamless experience for your customers

Every inquiry that reaches your customer service is significant. Leveraging the power of Artificial Intelligence within ThinkOwl CONVERSATIONS, you have the capability to automatically channel incoming inquiries from various touchpoints into personalized self-service experiences. It is designed to cater to the unique needs of both your customers and employees.

100 % customer centricity

Artificial Intelligence facilitates your customers with immediate and automated access to a personalized digital application process.

Get started quickly

Build a prototype in just 5 days and test it directly with customer feedback. Realize a pilot project in just a few weeks and expand it iteratively.

Thanks to low-code

Effortlessly and promptly create self-service processes for your customers with preconfigured standard features.

Omnichannel

Deliver a uniform service experience to your customers through email, instant messenger, or integrated landing pages. Simultaneously, your employees are freed from routine dialogues.

Easy customer onboarding

An onboarding link can be conveniently sent by post, email, QR code, or WhatsApp. Secure onboarding is also possible in combination with 2-factor authentication via SMS.

Security - made in Germany

We work with the latest encryption standards on German servers from reputable providers (ISO27001). All data is processed in compliance with GDPR.

Smart self-service with 100% customer centricity

Manage routine processes efficiently through ThinkOwl CONVERSATIONS' smart self-service, enabling your team to focus on handling complex individual cases.

Direct line to customers

ThinkOwl CONVERSATIONS facilitates interactions with an unlimited number of individuals via instant messenger. Timely updates are provided to customers and employees through email, push notifications, or alternative channels. Utilizing structured checklists, the solicitation of specific information is made seamless through mobile forms. These inquiries are strategically designed to be user-friendly for customers, ensuring a straightforward experience whilst also guaranteeing comprehensive responses.

Documents – paperless communication

Dispatch documents and forms to customers swiftly and securely in a digital format and receive them in return — either through a secure email or within a digital mailbox. Recipients can easily access these documents through the fileee app or a web browser. Mobile Capture transforms smartphone photos of documents into high-quality scans.

Automation with AI

The Artificial Intelligence embedded in ThinkOwl CONVERSATIONS alleviates the workload on your employees, resulting in heightened productivity. This AI system adeptly analyzes, recognizes, and classifies dialogues, extracting relevant information from documents. The incorporation of the BPMN engine tool empowers you to craft personalized, automated processes, mitigating the need for manual intervention. Whether it is reminders, notifications, forms, or other procedural aspects, BPMN plays a pivotal role in optimizing your organizational processes.

Audited data security from Germany

CONVERSATIONS provides your customers a wide range of secure identification options, ensuring a legally compliant digital exchange. The electronic signature and secure authentication features via unique (temporary) links or two-factor authentication guarantee the highest security standards. ThinkOwl CONVERSATIONS within multi-certified data centers align with stringent security requirements, further reinforcing the platform's integrity.

Successfully used by many companies

"The swift initiation of the project marked a notable personal achievement. Witnessing a significant surge in key metrics after the first iteration of the process a few months later affirmed our confidence in being on the right path."

Gabriele Tölle

Head of E2E-Processes, LBS Westdeutsche Landesbausparkasse

"Swiss Post Solution is a global full-service provider in the field of digital and physical document management. ThinkOwl CONVERSATIONS integrates perfectly into our existing solutions. For example, we configure mobile HR apps for our customers' employees."

Michael Spieß

Head of Client Management / Board Member, Swiss Post Solution

"Conversations offers us successful end-to-end digitalization in our daily communication with customers and partners. We avoid media disruptions, shorten processes and make our service fit for the future."

Daniel Kolvenbach

Board Member, SIGNAL IDUNA Bauspar AG

Want to use the full potential of ThinkOwl?

Comprehensive digital customer service, seamlessly integrated and coordinated: From AI-supported ticket entry (email, messenger, social media) to agent assistance and personalized self-service.

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