new
AI Agent – The new face of customer support and omnichannel communication

    Automate insurance customer interactions with AI agents

    Claims, contracts, and benefits are processed faster with automation. Industry-specific AI solutions handle routine insurance cases and keep interactions consistent across all channels. Every process stays compliant with regulations.

    Book a demo

    Insurance customer service
    HH Energienetzwerke
    referenz_infineon-1

    AI Agents for seamless workflows in insurance

    Streamline insurance operations across claims, policy management, and customer service. Handle tasks like policy updates, address changes, and simple queries. Everything is automated with AI agents and available 24/7 on phone, chat, email, and online forms. Automating these tasks reduces errors, speeds up processes, lowers costs, and provides consistent service that meets customer expectations.

    ThinkOwl for Insurance providers
    65%


    Degree of automation

    72%


    First call resolution

    81%


    Customer satisfaction

    Smart insurance services with AI

    Claims reporting and processing
    Claims reporting and processing
    Captures claims submissions and triggers automated workflows for efficient handling.
    Benefit requests
    Benefit requests
    Submits applications digitally and guides users step by step through the process.
    Secure document transfer
    Secure document transfer
    Enables encrypted exchange of sensitive documents.
    Secure authentication
    Secure authentication
    Ensures safe authentication for users on all channels, protecting access to sensitive data.
    Digital signature
    Digital signature
    Incorporates legally binding signatures directly into workflows, ensuring compliance.
    Product information
    Product information
    Answers questions about plans, options, and contract details in real time.

    AI solutions trained on insurance use cases

    Discover our multichannel AI bots for insurers and try them live! 

    Schedule a demo
    AI-driven workflows in Insurance businesses

    Insurance challenges solved with AI-powered communication

      • Outdated IT systems: AI solutions integrate seamlessly, modernizing processes without a complete system overhaul.

      • Skills shortage: Automated case handling reduces employee workload and speeds up processing times.

      • Regulatory pressure (e.g., DORA): Compliance-ready cloud platform hosted in Germany ensures regulatory adherence.

      • Complex processes: Intelligent workflows enable end-to-end handling of standardized claims.

      • High scalability: Easily manage seasonal fluctuations in inquiries without creating backlogs.

    AI specifically tailored for insurance

    Accelerates time-to-value

    • LLM and AI model orchestration: ThinkOwl combines the best LLM and classic AI models to deliver precise results.
    • Context-preserved conversations: Users can effortlessly switch between channels during an ongoing conversation, with full context preserved.
    • Fully automatable standard processes: From claims reporting and processing to policy updates and more.
    • Minimal setup effort: Your teams achieve productivity quickly without relying on complex IT projects.

    Your assurance of security 

    • Hosting in certified German data centers (for EU countries)
    • Data processing and processes in accordance with the requirements of the GDPR
    • Doubly encrypted data storage
    • Flexible deletion concepts – manual or automated
    • Company-wide data privacy and supplier governance
    • Regular training on data protection and compliance

    What makes ThinkOwl special for insurers

    ThinkOwl combines 25 years of AI expertise in an innovative, secure low-code platform that delivers real value in record time. Designed for mid-sized companies and large enterprises, it enables end-to-end automation while ensuring maximum data sovereignty.

    Book 1:1 demo

    ready for ai

    Self-service that works

    Insurance customers expect instant and clear answers, especially for benefit statements, policy changes, plan or contribution adjustments, and payment inquiries. With ThinkOwl AI solutions, policyholders enjoy a smooth, intuitive self-service experience at any time, across all voice and non-voice channels.

    Scalable

    Scalable for high inquiry volumes

    Whether it’s claims reporting, document transfer, or checking case status, your AI solutions remain reliable and efficient, even during peak workloads.

    Omnichannel

    Seamless channel switching

    Voice, chat, or email – customers can easily switch channels during an interaction, for example from a voice assistant to a chat message on their smartphone.

    Multiple language

    Multilingual support

    Up to 80 languages with real-time translation ensure smooth communication with international policyholders, eliminating language barriers.

    All-in-one platform for insurance

    ThinkOwl is an intelligent automation platform designed for efficient customer service and streamlined insurance processes. The low-code platform integrates quickly and seamlessly into any system environment. AI bots handle insurance processes automatically and reliably. They can be deployed flexibly as autonomous AI solutions to complete end-to-end cases or as AI assistants that support your service team in real time, taking over routine tasks.

    ic_Banking_02Banking & Finance

    Common challenges

    • Complex transaction queries
    • Complexities in regulatory compliance
    • Fraud and security risks
    • Volume spikes related to campaigns

    Key solutions

    • Automated routine transaction support
    • Built-in workflows for compliance enforcement
    • Real-time AI-based flagging of suspicious activities
    • AI-driven traffic management for campaign-related surges

    ic_Banking_02Banking & Finance

    Common challenges

    • Complex transaction queries
    • Complexities in regulatory compliance
    • Fraud and security risks
    • Volume spikes related to campaigns

    Key solutions

    • Automated routine transaction support
    • Built-in workflows for compliance enforcement
    • Real-time AI-based flagging of suspicious activities
    • AI-driven traffic management for campaign-related surges
    eCommerce and retail

    eCommerce & Retail

    Common challenges

    • Order, payment, and shipping queries
    • Multichannel complexity and inconsistency in communication
    • Pressure to respond instantly
    • Seasonal demand spikes

    Key solutions

    • Scalable ticket management and automated case routing
    • Streamlined service workflows using RPA and AI
    • Conversational AI bot for automated client interactions
    • Omnichannel communication facility for unified customer engagement
    banking and finance

    Banking & Finance

    Common challenges

    • Complex transaction queries
    • Complexities in regulatory compliance
    • Fraud and security risks
    • Volume spikes related to campaigns


    Key solutions 

    • Automated routine transaction support
    • Built-in workflows for compliance enforcement
    • Real-time AI-based flagging of suspicious activities
    • AI-driven traffic management for campaign-related surges
    utilities and energy

    Utilities & Energy

    Common challenges

    • High volume of billing and outage-related inquiries
    • Service complaint and escalation management
    • Limited availability of self-service options
    • Inconsistent service quality and feedback mechanisms


    Key solutions

    • AI bots (voice & chat) for handling routine questions
    • Automated case routing and SLA management
    • Self-service portals for usage visibility and bill payment
    • Quality assurance with integrated performance metrics
    rpa

    Travel & Hospitality

    Common challenges

    • Frequent booking and cancellation requests
    • Multi-channel guest communication
    • Language and time-zone barriers
    • Post-trip feedback management inefficiencies


    Key solutions

    • Conversational bots for automating common booking and cancellation tasks
    • Omnichannel messaging across email, chat, SMS, and social media
    • >Multilingual virtual assistants designed to support global guest
    • Customer feedback collection via survey tools with CSAT and NPS metrics
    Telecommunication

    Telecommunications

    Common challenges

    • Repetitive questions on data, roaming, and SIM setup
    • High churn from network issues or 
      service disruptions
    • Siloed systems across CRM, billing, and network tools
    • Lack of workflow automation

    Key solutions

    • Chatbots and voicebots for 24/7 client query handling
    • Timely multi-channel notifications and updates
    • Software integration for unified data interface
    • Intelligent automation using BPMN
    insurance

    Insurance

    Common challenges

    • Application and claim processing delays
    • Complex inquiries and long processing times
    • Manual paperwork
    • Lack of information and DIY facility

    Key solutions

    • RPA and AI-driven process automation
    • AI bots for instant customer query handling
    • Digitalization of paperwork with OCR and e-signature technologies
    • Self-service and end-to-end digital claim management portals
    ic_logistic

    Logistics & Transport

    Common challenges

    • High inquiry volumes
    • Manual document processing
    • Staff shortages
    • Difficulty in data flow across multiple software

    Key solutions

    • AI case management for automated resolution processes
    • AI-based digitalization of document processing
    • Intelligent suggestions and case pre-sorting for support staff
    • Third-party software integration with data extraction
    Education

    Education Institutions

    Common challenges

    • Queries about courses, schedules, and exams
    • Difficulty managing multi-channel communication 
    • Language barriers in student support
    • Inefficient feedback collection and follow-up processes


    Key solutions

    • Conversational AI for answering common student queries
    • Unified communication for omnichannel interaction management
    • Multilingual support with AI-powered translation tools
    • Feedback collection via surveys with automated follow-ups
    healthcare

    Healthcare

    Common challenges

    • Appointment scheduling delays and long wait times
    • Inefficient patient data management
    • Low patient engagement
    • Fragmented care coordination between providers


    Key solutions

    • AI-driven scheduling to reduce wait times
    • Integrated systems for unified data management
    • Automated reminders and patient portals
    • Centralized platforms for care coordination
    wave bg image
    ThinkOwl AI Platform

    Get started now!

    Discover how AI solutions efficiently automate claims reporting, benefit requests, and policy processes, boosting efficiency and enhancing customer satisfaction.

    Book a demo Free trial