Automate processes with Conversational AI

Leverage Conversational AI in OwlForce to automate workflows entirely or partially, eliminating the necessity for manual intervention by employees. Conversational AI enables natural language interactions between humans and computers, understanding, processing, and responding to user inputs in a way that simulates human conversation. It also continually enhances its performance by learning from your employees.

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Automate customer-based processes with conversational AI

Perfect human-machine interaction

By automating business processes, you can reduce costs and improve the quality of work simultaneously.

Reduce cost

OwlDesk integrates seamlessly with existing systems, offering simplicity and flexibility for any system environment.

Increase efficiency

OwlForce automates erstwhile manual business processes, yielding optimal efficiency and substantial savings in time and resources.

Make data-driven decisions

OwlForce collects and analyzes data to help you make informed business decisions and continuously improve your customer-based processes.

Reduce risk

Consistent execution of business processes reduces the risk of human error and fraud. OwlForce thus supports you in improving your compliance.

Scale flexibility

OwlForce adapts to your specific requirements and grows flexibly and reliably with your business.

Improve customer communication

Modern AI significantly optimizes interaction with your customers and increases customer satisfaction.

Conversational AI – fulfilling your every wish

Transform your customer interactions and streamline business operations using the power of AI paired with cutting-edge RPA. With over 25 years of AI expertise, OwlForce integrates features to automate your business processes efficiently, enhancing your customers' service experience.

All functions at a glance

Conversation Bot

Our integrated AI Conversation Bot engages in autonomous conversations with your customers across various channels, including voice, email, social media, and phone. It continuously learns by actively observing the communication between your employees and customers.

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Intent recognition

OwlForce identifies customer intentions and handles multiple customer requests simultaneously. In instances of incomplete customer inquiries, OwlForce automatically seeks additional information to complete the process autonomously.

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Data extraction

AI extracts essential data from customer inquiries, making it ready for subsequent automation. Regardless of which channels the content comes from, e.g. documents, emails, social media, voice messages.

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Topic recognition

OwlForce's intelligent topic recognition feature automatically identifies new patterns and topics within customer inquiries and your data. This enables swift identification of customer needs, topics, and potential issues.

Audio transcription and synthesis

Our system can automatically handle voice messages from your customers, such as those received through WhatsApp. OwlForce comprehends 18 languages and responds directly with voice messages in the same languages. The standout feature: you have the option to use a personalized voice.

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Translation

OwlForce actually translates a message into the customer's language when it is sent. Here too, 18 languages are available.

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Sentiment analysis

We use advanced algorithms to recognize the sentiment from within customer texts automatically across all formats. This allows you to optimize sentiment recognition and better fulfill your customer wishes.

Robotic process automation

RPA software with AI takes care of capturing, typing, and transferring relevant specialist data to third-party systems, freeing up your team for innovation and creative tasks. RPA optimizes the automation of your business processes, especially in combination with AI in OwlForce.

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BPMN integration

With BPMN (Business Process Model and Notation) integration, you can model your individual business processes intuitively and quickly. The result: rapid implementation and automation of your processes. The visual, standardized representation enables optimal process digitization.

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Revolutionize your customer service with smart automation by OwlForce.

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Customers trust OwlForce

"Our service efficiency has improved significantly: by increasing the categorization quality from 48% to 64%, we save on multiple processing and therefore time. This has enabled us to cope with the increased volume of inquiries."

Normen Deutschmann

Product Owner Service Capabilities, EnBW AG

"We have become much more efficient with the same team - without having to increase staff. Because the search times have been significantly minimized, thanks to the intelligent responses, for example. I save 2-3 hours a day thanks to the automated categorization of emails."

Marcel Zahn

Head of Customer Service Fittings, Roto Frank Professional Service GmbH

"The rapid introduction of the project was certainly a very nice personal success. When the key figures suddenly increased rapidly after the first iteration of the process a few months later, we knew we were on the right track."

Gabrielle Tölle

Head of E2E processes, LBS Westdeutsche Landesbausparkasse

"At first, we didn't really want to believe the AI hype. But thanks to a precision rate of over 90 percent in workflow automation, we were actually able to expand our business considerably."

Danielle Baker

Vice President Operations, Odyssey Logistics

"The more data you give ThinkOwl, the more accurate it becomes."

Scott Sullivan

Chief Information Officer, PittOhio

"My team and I really enjoy working with ThinkOwl."

Shiedah Johnson

Service Managment, XPO Logistics

"My team and I have been working with ThinkOwl since 2020, and we are very satisfied."

Martin Zöllner

Head of Second Level Support, Hahn Air