Fully automated customer dialogues with Conversational AI

Conversational AI refers to an AI-driven dialogue system capable of autonomously engaging in seamless, automated interactions with your customers. This includes communication across various channels such as social media, email, chat, WhatsApp, Messenger, voice messages, and telephone; Meeting your customers wherever they choose to connect.

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Automated customer dialogue with conversational AI

Automated communication with Conversational AI – personal, faster, better

Set the course now for seamless interaction with your customers and thus ensure the future viability of your company. Conversational AI provides you with automation, streamlining, and excellent customer experiences. This keeps your business dynamic, agile, and ready for market changes.

Understanding customer requests (intent recognition)

Conversational AI analyzes customers' verbal or written requests to understand their intent (intent recognition) and identify relevant data such as products, contact details, etc. In addition, Conversational AI independently conducts the necessary conversations to answer the recognized query in the best possible way.

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Capturing context

AI assesses the context of an inquiry, integrating past customer interactions to enhance the classification and response to inquiries. Previous engagements with customers aid in discovering relevant answers and sustaining the fluidity of the conversation.

Providing answers

Conversational AI chooses an appropriate response by considering both the content and its corresponding context. This is achieved through the utilization of pre-trained machine learning models and algorithms, which have undergone extensive training with numerous exemplary datasets. The outcome is a smart and human-like response.

Sending voice messages

In the case of a verbal dialogue, the system generates a human-like response in natural language (Text-to-Speech). If the customer responds to the answer, the dialogue continues, and the Conversational AI system repeats the entire process.

Data security and privacy

Protecting your customers' privacy and data security are key aspects of our Conversational AI. We offer various measures such as data encryption, access controls, secure cloud and much more.

Powerful combination of AI features

OwlForce utilizes a strong mix of compelling features: Omnichannel Conversation Bot, Intelligent Answers, Categorization, Data Extraction and Validation, Low-Code Technology, Hyper-Automation, Business Process Modeling (BPMN), Intelligent Case Management, Large Language Models (LLMs), Transcription, Translation, Speech-to-Text, Image Recognition and much more.
This allows you to solve customer queries highly efficiently and be flexible in the face of market changes.