/owlforce/features/workflow-automation-conversationbot

    Workflow automation for Conversation Bot using the BPMN tool

    Control all customer-based processes via workflow automation with OwlForce. For example, you can precisely define the tasks for the conversation bot using our workflow tool. With BPMN (Business Process Model and Notation), you can define all customer processes quickly, seamlessly, and across channels.

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    Workflow for Conversation Bot
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    Workflow Automation Conversation Bot

    Manage processes centrally

    Effortlessly streamline and manage work steps for processes and customer dialogue actions using intelligent digital workflows. Particularly beneficial for the Conversation Bot's cross-channel activities, this can be quickly and easily configured with BPMN, even without programming expertise.
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    Workflow control is super easy

    By integrating BPMN, you can automate business processes in no time. BPMN tool can be used to understand processes, trigger tasks, or initiate queries. Confirmations are sent to your customers automatically, and follow-ups are planned accordingly.

    Modeling Processes with BPMN

    Modeling processes with BPMN

    Defining your business process is effortless with BPMN. Create detailed diagrams that are easily understood, showing the flow of conversational AI interactions. 
    Modeling Processes with BPMN
    Conversation Bot

    Conversation Bot

    BPMN models in OwlForce are seamlessly integrated into the Conversation Bot. Every activity, condition, and decision is clearly defined to ensure smooth operations.
    Conversation Bot
    Dynamic Adjustment

    Dynamic adjustment

    The simple operation of BPMN allows you to react quickly and flexibly to changes. Update process models without coding to address changing processes, responsibilities, and customer needs.
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    Benefits of workflow automation

    Precise Control
    Precise control
    BPMN provides precise management and control of conversational AI, guiding the process from the initial customer query to the ultimate resolution. Every stage is meticulously outlined to enhance and streamline the interaction.
    Increasing Efficiency
    Increasing efficiency
    By automating processes, you can optimize and standardize workflows. Manual tasks are eliminated or reduced to a minimum.
    Real Time Adjustment
    Real-time adjustment
    Address customer needs and adapt to market changes. Utilize BPMN-driven automation to swiftly make adjustments without disrupting ongoing operations.
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    Try Workflow Automation with OwlDesk

    Try Workflow Automation with OwlDesk!

    Revolutionize your customer service processes with smart automation now.
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