Analytics and Reports

    Analytics and reports for data-driven insights

    To improve customer satisfaction, it is crucial to engage in active listening. OwlDesk's Discover technology employs AI to comprehend your customers' topics and sentiments. Additionally, it enables you to identify changes and respond promptly when situations require extra attention.
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    OwlDesk Analytics and Reports

    Finger on the pulse 

    AI within OwlDesk assesses customers' moods and satisfaction levels, presenting their preferences, issues, and complaints through easily understandable graphs. By presenting this valuable information in visually accessible formats, OwlDesk enables businesses to grasp key insights and trends related to customer feedback swiftly.
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    Understand what’s important

    Semantic Topic Analysis

    Semantic topic recognition

    With OwlDesk’s AI, you can understand and graphically visualize specific customer issues. This innovative feature allows users to gain deeper insights into customer concerns, facilitating more effective problem-solving and decision-making processes.

    OwlDesk Topic Analysis
    Standard Reports

    Standard reports

    Automatically analyze essential key performance indicators (KPIs) and metrics. With OwlDesk's AI, businesses can navigate customer issues with greater precision, ultimately contributing to an improved overall customer experience.

    OwlDesk Standard Reports
    Widgets

    Custom widgets

    Create your own dashboards and analytics designed for content and topics that are specific to you. OwlDesk helps in understanding the intricacies of customer issues and provides custom reports for enhanced clarity.
    OwlDesk Widgets

    Exactly what the management wants to know

    customer data
    Discover analytics on the topics of customer inquiries – and how they are changing.
    case escalation
    Analyze where’s the snag and immediately react with specific measures.
    customer journey
    Recognize where problems arise in the customer journey.
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