Customers and agents find answers on ThinkOwl's integrated customer portal – around the clock.
Customers want answers. Often right away. And usually, your agents know the best response. Though, they don't necessarily need to be in touch in person. ThinkOwl learns from all such responses to repeat questions over time (FAQ) and offers a knowledge library- a customer portal branded in your corporate design.
A reliable self-service experience for everyone
Agents use proven smart responses in customer dialogs.
ThinkOwl learns which responses are really helpful to customers.
ThinkOwl’s trained AI suggests best responses on the customer portal.
AI is the key to precise answers
Creating your company's customer portal helps your customers check the status of their ticket or browse articles themselves.
No more waiting for an agent's help.
New: Customers can even initiate workflows and submit cases to ThinkOwl themselves, on their smartphone.
.gif "ThinkOwl")
