Customers want answers. Usually right away. And usually, your service agents know the best response. Though, they don’t necessarily need to be in touch in person, though. ThinkOwl learns from your experts’ responses to customers’ ever-reoccurring questions (FAQs). That’s how ThinkOwl can offer an integrated customer portal in your company’s corporate design that functions as knowledge library.
Create your own customer portal now, so customers can check the status of their ticket or browse knowledge articles themselves.
Customers and agents find everything right here: tickets, answers, articles.