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Thinkowl

Get an AI-based self-service portal
that learns with every customer interaction

Integrate your self-service portal and intelligent knowledge base
with your multi-channel inbox.

 

Step in to solve critical cases and give your customers the freedom to 

handle simple issues by themselves.

 

Track all your support tickets by referring to a single, centralized pool of FAQ and expert knowledge.

AI Based Self Service Portal

Interactions become insights.
Knowledge becomes skill.

Service excellence does not necessarily mean
that your agents have to interact with customers personally.

 

ThinkOwl lets you build your own branded Q&A as a centralized knowledge base within minutes. You can upload all your FAQ and smart responses and resolve tickets by yourself instead of involving any other team members.

 

Manifesting the art of artificial intelligence, ThinkOwl helps you to optimize your knowledge base and gain insights with every personal and automated customer interaction.

 

How AI works in ThinkOwl

 

Deliver a reliable self service experience

ThinkOwl Self-Service  Customer Experience

Agents serve customers with smart responses

ThinkOwl´s AI builds implicit knowledge base

Customers can access self-service portal anytime, 24*7

Customize your Customer Portal

Understanding is core to precision

Create and publish your own branded Customer Portal now. Use simple widgets for customers to check ticket status or browse knowledge articles. Integrate with multi-channel Inbox for a seamless customer experience.