Self Service

    Simplify customer support with self-service solutions

    Unlock the power of autonomous problem-solving through cutting-edge online self-service. Engage with a savvy Conversation Bot or explore a customer portal enriched with wisdom from a seamlessly integrated knowledge management system.
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    Support Portal

    A little smarter with every question

    Artificial Intelligence serves as the cornerstone for providing precise responses to customer inquiries. And best of all, without contacting your service team. OwlDesk learns from your service staff's answers to frequently asked questions and directs customers to pertinent articles within the integrated knowledge management system accessible through the self-service portal.
    Self Service

    Reduce costs with the right self-service strategy

    Customer Experience
    Improve customer experience
    Customers can find answers to their questions quickly and reliably around the clock.
    Reduce Workload
    Reduce workload
    The conversation bot answers standard queries without involving support agents, and it can be found in the customer portal.
    Increase Efficiency
    Increase efficiency
    AI Bot consistently acquires new knowledge, and the customer portal grows with each interaction involving your team's responses.

    Reliable self-service experience for everyone

    Revolutionize your customer service and allow customers to find answers across all channels. It is a win-win situation for everyone! Your customers are happy because they save time. Your service team can take care of complex requests.
    Customer Portal

    Customer portal

    Customers can independently check the status of their inquiries or find answers in the knowledge articles even before reaching out to the service team. Additionally, your team can access all the information needed to provide consistent responses in the knowledge portal. You can create your customized customer portal in your corporate design!

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    Track Tickets

    Track tickets

    By providing a self-service portal, you empower your customers to check the status of their tickets independently. This enhances customer satisfaction by allowing them to monitor updates and maintain a comprehensive overview at any given moment.

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    Conversation Bot

    Conversation Bot

    Conversation Bot interprets natural language inputs and offers assistance, even when your team is offline. A proficiently trained bot autonomously identifies customer intent and delivers optimal responses 24/7. The AI bot manages customer communication and aids your employees in dynamic conversations. 

    Learn more
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    Self-service and knowledge base

    Enable customers to resolve issues independently with conversational self-service. Let them get easy access to FAQs, guides, and other helpful resources.

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    Result of utilizing intelligent self-service

    Sets Standards
    Sets standards
    Employees use predefined answers in customer dialogues.
    Reduces Errors
    Reduces errors
    OwlDesk learns which answers really help your customers.
    Saves Training Time
    Saves training time
    Through the customer portal, customers and colleagues receive trained suggestions.
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    OwlDesk

    AI makes your customer service profitable!

    Try OwlDesk now for 30 days free of charge.
    Cancel at any time, no hidden costs!
    The future of the service desk and ticketing system is in your hands.
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    Want to use the full potential of OwlDesk?

    Experience the full power of AI by combining OwlDesk with OwlForce!
    Book a demo Try for free
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