Discover our worldwide leading software for better customer relations,
with intelligent email routing and processing.
Responding and final processing via external systems is largely automated.
ThinkOwl is particularly relevant for your contact center,
back office, online customer service, support.
Process 80% of all customer inquiries within two hours.
Incoming cases are analyzed and assigned to an available agent, based on topic, skills and urgency.
ThinkOwl draws from legacy systems to empower your agents with relevant context information — displayed on the helpdesk, just when it's needed.
ThinkOwl learns past, proven expert responses and offers a selection as text templates for responses.
Agents can freely choose the outgoing channel (email, app, messaging), and customer inquiries are automatically archived, depending on contend.