Discover our worldwide leading software for better customer relations,
with intelligent email routing and processing.
Responding and final processing via external systems is largely automated.
ThinkOwl is particularly relevant for your contact center,
back office, online customer service, support.
Incoming cases are analyzed and assigned to an
available agent, based on topic, skills and urgency.
ThinkOwl draws from legacy systems to empower
your agents with relevant context information —
displayed on the helpdesk, just when it's needed.
ThinkOwl learns past, proven expert responses
and offers a selection as text templates for responses.
Agents can freely choose the outgoing channel
(email, app, messaging), and customer inquiries are
automatically archived, depending on contend.
ThinkOwl automatically learns from each case to optimize the
knowledge base for online self-service and knowledge management.
All communication on one helpdesk —
that’s what makes your service efficient and personal.