Key Takeaways
Upon reading this eBook, you can:
- Discover what really matters for your customers and reduce customer frustration that plagues typical customer service experiences
- Focus on your company culture as a primary means to strengthen customer-centricity
- Determine the various roles played by customer success managers, helpdesk administrators, and service agents to improve customer experience
- Improve your service agentagent productivity to excel in their day-to-day activities
- Transition from a system of only acquiring information to a system where valuable insight is exchanged through transparent communication
- Learn how to provide guidance and consultation throughout the customer’s journey, especially after sales
- Make service available across multiple touch points by applying AI and automation technology that leaves a lasting impression on your customers
