Customers send messages via email, chat, Twitter or Messenger. All of the time. Perched and ready, ThinkOwl collects all incoming messages across all channels and delivers them to one single team inbox. You keep a birds-eye view on each customer.
And ThinkOwl never forgets a ticket.
ThinkOwl compiles data from every single customer interaction.
ThinkOwl tosses complex cases to the expert agent who previously
Deliver a seamless customer experience and reduce support costs with self-service. Create your own customized all-in-one customer portal with an integrated knowledge base and an online support community*.*coming soon
Kick manual monitoring out of the nest. ThinkOwl, always on the lookout, feeds on data and produces valuable insights — so you can analyze customer intentions and related team activities in near real-time. Discover trends before you know it with the customizable topic (analytics) dashboard.
Conquer the chaos through machine learning — know what your customers want and how to give it to them, every time.
Pamper each customer
Keep a 360° overview of every individual
customer and case.
Agents with superhuman skills
Deliver phenomenal service. Every time.
Be your best boss
Progress with the intelligent automation
and a better service team.