Features

    New. Different. Easy. With AI.

    The customer service software you 've fantasized about

    ThinkOwl is new and different. It’s so much more than a software for automating service dialogs. It’s the perfect conjunction of your customers’ messages and your company’s processes. ThinkOwl’s AI makes your employees more productive every day. Everything you’ll ever need in your service and back office – it’s in ThinkOwl.

    Try it for free now

    All you need

    Perfect dialogs on all channels

    MULTICHANNEL INBOX

    All service requests at a glance. Prioritized by topic and urgency.
    Overview 

    EMAIL RESPONSE

    Automatically trigger service processes from emails. 
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    CHAT & CHATBOT

    Train your chatbot while chatting with users. 
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    CUSTOMER SELF-SERVICE

    Answer FAQ 24/7 on your own customer portal. 
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    CUSTOMER APP

    Exchange documents and messages via smartphone. 
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    SOCIAL MEDIA & MESSENGER

    Integrate all relevant social media and messenger services.
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    PHONE TICKETS

    Automatically turn calls into service tickets.
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    More productive employees, powered by AI

    AI SUPPORT

    Provide responses and context-relevant information. 
    How to start with AI

    UNDERSTAND CONTENT

    ThinkOwl automatically assigns cases to the right employee at exactly the right moment.
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    EXTRACT DATA

    ThinkOwl's AI recognizes and automatically extracts relevant customer and case data. 
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    EVENT TRIGGERS & SCENARIOS

    Automatically trigger tasks and actions from messages.
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    AI DELIVERS KNOWLEDGE 

    Provide suggestions for responses and relevant case information to the agent.
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    Automating service processes

    ROUTINE TASKS – ALL DONE

    Free up agents’ capacity for the really urgent cases.

    CASE MANAGEMENT

    Automatically generate cases from messages. 
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    WORKFLOW AUTOMATION

    Trigger tasks and actions from cases.
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    INTELLIGENT ROUTING

    Optimally route cases to teams and employees.
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    RUN SCENARIOS

    Launch a set of tasks and subsequent steps.
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    INTEGRATION

    Integrate existing and future external systems via API.
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    CHATBOT DIALOGS

    Train your chatbot while you’re chatting with users.
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    Secure operation

    ACCESS & PERMISSIONS

    Authentication by single sign-on (SSO) script.

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    DATA & OPERATION

    Certified cloud operation with comprehensive audits and security measures.
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    Smooth Operation

    ThinkOwl is configured, up and running in only a few days.

    Turn ThinkOwl into exactly the customer service software you’ve always fantasized about.

    Case capturing, dispatch rules, workflow management, knowledge management, response templates: Design ThinkOwl exactly the way your team wants it.

    Einfache Bedienung der ThinkOwl Funktionen

    Killer insights

    Intel to impress the management: ThinkOwl visualizes customer satisfaction and team performance.

     

    ThinkOwl liefert umfassende KPIs und wichtige Analysen

    Happier customers. Automatically.

    ThinkOwl helps businesses around the world to become more competitive with more productive employees in customer communications.

    Start your free trial now

    30 days. No strings attached. Mindblown.

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