AUTOMATING CUSTOMER SERVICE WITH AI

New. Different. Easy. With AI.

The customer case management software you've always wanted

ThinkOwl's helpdesk software is new and different. It’s so much more than a support helpdesk for automating customer service. It’s the perfect conjunction of your customers’ messages and your team’s processes. It makes your employees more productive every day. Everything you’ll ever need in your service and back-office – it’s here.

All you need

Perfect dialogs on all channels

MULTICHANNEL INBOX

All service requests at a glance. Prioritized by topic and urgency.
Overview

EMAIL RESPONSE

Automatically trigger service processes from emails.
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CHAT FOR CUSTOMER SERVICE

Train your chatbot. AI learns from every conversation as you chat with users.
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CUSTOMER SELF-SERVICE

Your own branded portal. Always on.
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CUSTOMER APP

Exchange documents and messages via smartphone.
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SOCIAL MEDIA & MESSENGER

Integrate all your favorite social media and messenger services.
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PHONE TICKETS

Automatically turn calls into service tickets.
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MASS MESSAGING AT A GO

A global function of ThinkOwl that allows users with special permission to broadcast messages to multiple support agents in the organization or in a group.
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More productive employees, powered by AI

AI SUPPORT

Provide responses and context-relevant information.
How to start with AI

UNDERSTAND CONTENT

ThinkOwl automatically assigns cases to the right employee at exactly the right moment.
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EXTRACT DATA

ThinkOwl's AI recognizes and automatically extracts relevant customer and case data.
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EVENT TRIGGERS & SCENARIOS

Automatically trigger tasks and actions from messages.
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AI DELIVERS KNOWLEDGE

Provide suggestions for responses and relevant case information to the agent.
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DISPATCHER AI

Smart mechanism to auto-classify incoming cases to the correct categories.
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Automating service processes

ROUTINE TASKS – ALL DONE

Free up agents’ capacity for the really urgent cases.

CASE MANAGEMENT

Automatically generate cases from messages.
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WORKFLOW AUTOMATION

Trigger tasks and actions from cases.
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INTELLIGENT ROUTING

Optimally route cases to teams and employees.
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RUN SCENARIOS

Launch a set of tasks and subsequent steps.
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INTEGRATION

Integrate existing and future external systems via API.
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CHATBOT DIALOGS

Train your chatbot as you chat with users.
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Secure operation

ACCESS & PERMISSIONS

Authentication by single sign-on (SSO) script.

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DATA & OPERATION

Certified cloud operation with comprehensive audits and security measures.
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Smooth and Cost-effective Operation

Configure ThinkOwl- up and running in only five days.

Make ThinkOwl your go-to free helpdesk software. Our Silver plan subscription makes it easy for users to try, buy, and use cloud-based helpdesk software with all the essential features like:

Case capturing, dispatcher rules, workflow management, knowledge management, response templates, and more.

Customize ThinkOwl the way you like.

Easy to use ThinkOwl features