ARTIFICIAL INTELLIGENCE

    Human-Machine
    Collaboration

    AI supports your employees with laborious tasks they otherwise would have to perform manually.

    Try now

    The next generation of service: ThinkOwl's AI breaks down the content of customer tickets into useful data without any manual intervention.

    Automatically trigger recurring routine tasks

    ThinkOwl analyses and understands the content of every customer message and relieves your employees of ever-repeating actions and processes. In practice, this means:

    order
    • Up to 80% of cases are automatically routed to the right expert at the right time
    • In up to 95% of cases, the data required for processing gets populated into input tasks
    • Intelligent workflows trigger and track tasks

    Employees receive exactly the right information in context of the case

    ai_features_ani_en

    "AI is the steam engine of the digital revolution."

    Andreas Klug, AI strategist

    ai_bulb

    Because ThinkOwl thinks for itself

    nosearch_icon

    No more searching and researching
    Your employees can see all relevant information in ThinkOwl.

    nocopy_icon

    No more copying and typing
    Content data is automatically captured and structured.

    noforward_icon

    No more forwarding or follow-ups
    Approval processes and subsequent tasks are triggered automatically.

    laptop_ai

    Human-Machine Collaboration in Customer Service and Back Office

    Read our free e-book and learn how to use AI – and discover real-world success stories.

    Download for free

    ebook_en

    About Artificial Intelligence

    The development of artificial intelligence (AI) attempts to transfer human action and learning from humans to computers. For this to happen, human intelligence is fed to the given system for its initial training.
    The aim is to enable AI to find answers independently, solve critical problems, and design processes quickly and efficiently.

    AI supports primarily in routine work that does not require a lot of creativity. The cooperation between man and machine is essential. Currently, artificial intelligence can quickly handle large amounts of data and standard tasks. Man can concentrate on complex topics, such as advising customers.

    Human-machine collaboration is of prime importance. The strengths of artificial intelligence compensate for human deficits and vice versa. In everyday work, this increases the efficiency of work processes and customer satisfaction. AI is already being used in many other areas, such as healthcare, law, and product development.