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    AI supports your employees with laborious tasks they otherwise would have to perform manually.

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    Artificial Intelligence

    The next generation of service: AI for customer service breaks down the content of customer tickets into useful data without any manual intervention.

    Automatically trigger recurring routine tasks

    ThinkOwl analyses and understands the content of every customer message and relieves your employees of ever-repeating actions and processes. In practice, this means:

    • Up to 80% of cases are automatically routed to the right expert at the right time
    • In up to 95% of cases, the data required for processing gets populated into input tasks
    • Intelligent workflows trigger and track tasks

    Employees receive exactly the right information in context of the case

    AI Features

    "AI is the steam engine of the digital revolution."

    Andreas Klug, AI strategist


    Because ThinkOwl thinks for itself


    No more searching and researching
    Your employees can see all relevant information in ThinkOwl.


    No more copying and typing
    Content data is automatically captured and structured.


    No more forwarding or follow-ups
    Approval processes and subsequent tasks are triggered automatically.

    Tap the potential of AI

    How AI Works in Customer Service

    Read our free e-book and learn how to use AI – and discover real-world success stories.

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    About Artificial Intelligence

    Artificial intelligence in software allows machines to carry out repetitive, mundane tasks while learning from user patterns to optimize efficiency. For this to happen, human intelligence is fed to the given system for its initial training.
    The aim is to enable artificial intelligence (AI) to find answers independently, solve critical problems, and design processes quickly and efficiently.

    AI supports primarily in routine work that does not require a lot of creativity. For instance, artificial intelligence chatbots learn from common human interactions and offer a variety of contextual responses and suggestions.

    Human-machine collaboration is of prime importance. The strengths of artificial intelligence compensate for human deficits and vice versa. In everyday work, this increases the efficiency of work processes and customer satisfaction. AI is already being used in many other areas, such as healthcare, law, and product development.