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The next generation of service: AI for customer service breaks down the content of customer tickets into useful data without any manual intervention.
ThinkOwl analyses and understands the content of every customer message and relieves your employees of ever-repeating actions and processes. In practice, this means:
Andreas Klug, AI strategist
Artificial intelligence in software allows machines to carry out repetitive, mundane tasks while learning from user patterns to optimize efficiency. For this to happen, human intelligence is fed to the given system for its initial training.
The aim is to enable artificial intelligence (AI) to find answers independently, solve critical problems, and design processes quickly and efficiently.
AI supports primarily in routine work that does not require a lot of creativity. For instance, artificial intelligence chatbots learn from common human interactions and offer a variety of contextual responses and suggestions.
Human-machine collaboration is of prime importance. The strengths of artificial intelligence compensate for human deficits and vice versa. In everyday work, this increases the efficiency of work processes and customer satisfaction. AI is already being used in many other areas, such as healthcare, law, and product development.