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The next generation of service: ThinkOwl's AI breaks down the content of customer tickets into useful data without any manual intervention.
ThinkOwl analyses and understands the content of every customer message and relieves your employees of ever-repeating actions and processes. In practice, this means:
Andreas Klug, AI strategist
The development of artificial intelligence (AI) attempts to transfer human action and learning from humans to computers. For this to happen, human intelligence is fed to the given system for its initial training.
The aim is to enable AI to find answers independently, solve critical problems, and design processes quickly and efficiently.
AI supports primarily in routine work that does not require a lot of creativity. The cooperation between man and machine is essential. Currently, artificial intelligence can quickly handle large amounts of data and standard tasks. Man can concentrate on complex topics, such as advising customers.
Human-machine collaboration is of prime importance. The strengths of artificial intelligence compensate for human deficits and vice versa. In everyday work, this increases the efficiency of work processes and customer satisfaction. AI is already being used in many other areas, such as healthcare, law, and product development.