Human-Machine Collaboration

    AI supports your employees with laborious tasks they otherwise would have to perform manually.

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    The next generation of service: ThinkOwl's AI breaks down the content of customer tickets into useful data without any manual intervention.

    Automatically trigger recurring routine tasks

    ThinkOwl analyses and understands the content of every customer message and relieves your employees of ever-repeating actions and processes. In practice, this means:

    • Up to 80% of cases are automatically routed to the right expert at the right time
    • In up to 95% of cases, the data required for processing gets populated into input tasks
    • Intelligent workflows trigger and track tasks

    Employees receive exactly the right information in context of the case


    "AI is the steam engine of the digital revolution."

    Andreas Klug, AI strategist


    Because ThinkOwl thinks for itself


    No more searching and researching
    Your employees can see all relevant information in ThinkOwl.


    No more copying and typing
    Content data is automatically captured and structured.


    No more forwarding or follow-ups
    Approval processes and subsequent tasks are triggered automatically.


    Human-Machine Collaboration in Customer Service and Back Office

    Read our free e-book and learn how to use AI – and discover real-world success stories.

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