ThinkOwl supports your employees by suggesting suitable responses while they are chatting with customers.
AI-based chatbots provide a powerful interface for brands to interact with their customers through chat. Chat capabilities bridge human limitations to provide 24x7 customer support and form the first line of support for brands looking to deliver instant and responsive support.
AI chatbots combine conversational data with customer profiles to enable brands to provide personalized support. Intelligent chatbots are trained to handle complex queries and offer a scalable support solution to augment the human support team. Designed for ease-of-use, AI chatbots are self-learning and always training.
So, brands don’t need a data analyst to train the chatbot. By defining customer intents and responses, brands can give what customers what they need, when they need it. Agents benefit from a lighter caseload and can focus on more complex issues that demand human attention.