Yep, that’s right: With fileee, a free virtual assistant included in ThinkOwl, your customers can simply manage, sign and share their documents with you. The app connects directly to your ThinkOwl desk. It’s mobile self-service on a whole new level.
Create digital processes your customers will actually adopt.
No hassle with implementation: The service app fileee is already included in ThinkOwl.
More than 100,000 consumers are already using fileee. The combination of fileee and ThinkOwl creates a communication service to completely digitalize the relationship between consumers and businesses.
Find out how the digital interaction works.
A customer app allows customers to manage, sign, and share their documents with agents while offering seamless integration with a SaaS customer support solution. It’s a mobile self-service done right. Intelligent apps empower agents to provide in-the-moment support through a single app.
Customers can submit their questions in real-time and agents respond from a single interface. Intelligent customer apps do need special implantation – they offer a simple plug and play solution that can be activated through the customer app in a helpdesk software. The secure app digitizes end-to-end communication between customers and brands, reducing the backlog and delivering exceptional customer experience.
The customer app helps contact centers’ greatest asset – agents – handle more complex cases and serve customers with empathy. Agents save countless hours of asking repetitive questions and customers no longer have to wait for resolving their cases.