Customer App

    Connect Your App

    Customers can share documents and queries with you – right in ThinkOwl.

    Request demo

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    Yep, that’s right: With fileee, a free virtual assistant included in ThinkOwl, your customers can simply manage, sign and share their documents with you. The app connects directly to your ThinkOwl desk. It’s mobile self-service on a whole new level.

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    What the app can do

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    Share documents digitally

    Offer your customers an e-mail box to exchange documents. You save postage. They don’t have to walk to the mailbox.

    File signed applications

    Customers fill out and digitally sign forms on their smartphone, laptop or tablet. Done. And legally valid.

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    Send queries via messenger

    Customers can submit queries real time. And your team responds right from ThinkOwl.

    fileee for your customers. ThinkOwl for your team.

    Create digital processes your customers will actually adopt.

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    No hassle with implementation: The service app fileee is already included in ThinkOwl.

    Your benefits

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    No implementation
    Simply activate the fileee customer app in ThinkOwl.

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    Securely exchange content
    Customers send documents and queries directly to the ThinkOwl case.

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    Shoot straight
    Your agents immediately know what’s going on.

    ThinkOwl is so much more

    More than 100,000 consumers are already using fileee. The combination of fileee and ThinkOwl creates a communication service to completely digitalize the relationship between consumers and businesses.

    Find out how the digital interaction works.

    It's worth it

    Want to give your customers an electronic mailbox for their paperwork?
    Schedule a demo with us.

    Request demo

    About Customer App

    A customer app allows customers to manage, sign, and share their documents with agents while offering seamless integration with a SaaS customer support solution. It’s a mobile self-service done right. Intelligent apps empower agents to provide in-the-moment support through a single app. 

    Customers can submit their questions in real-time and agents respond from a single interface. Intelligent customer apps do need special implantation – they offer a simple plug and play solution that can be activated through the customer app in a helpdesk software. The secure app digitizes end-to-end communication between customers and brands, reducing the backlog and delivering exceptional customer experience. 

    The customer app helps contact centers’ greatest asset – agents – handle more complex cases and serve customers with empathy. Agents save countless hours of asking repetitive questions and customers no longer have to wait for resolving their cases.