ThinkOwl’s AI identifies relevant data in every message and automatically populates a new case.
Any customer message can trigger intense dialog and complex processes. ThinkOwl automatically pools all context-relevant information in one case. The best part: It’s easy to design yourself how you want to capture cases.
Make it easy for yourself
Capture cases with AI
Use ThinkOwl Designer to create specific input screens for any kind of service case. The AI recognizes case-relevant information and personal data and in most cases automatically populates the data fields.
No more copying or typing for your agents.
Augment cases with stock data
Additionally, AI can fetch data relevant to the inquiry topic or the customer from existing systems and display it on the screen. Conversely, AI can drop data into your SAP or CRM. For your employees, this means:
No more switching between applications on their screen.
Trigger events from cases
With a single click, agents review the data captured by AI and trigger subsequent events in ThinkOwl, e.g., automated workflows.
No manual post-processing.
ThinkOwl captures service tickets and triggers exactly the processes you want.
Use AI to automatically capture service cases …
… assign them to exactly the right expert at exactly the right moment …
… and display additional context-relevant information on the screen.