Case Management

    Customer case management is made easy

    Experience the next generation of support ticket management! Our AI identifies relevant data in every message (customer inquiries), automatically initiating a new process in OwlDesk. Your service team will have all the essential information on the screen for prompt and informed responses.

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    Case Management: All cases in one inbox

    Automatically record service requests 

    Each customer message has the potential to initiate in-depth dialogues and intricate processes. OwlDesk consolidates all contextually relevant information into a ticket (process or case). The standout feature: You can effortlessly tailor the process recording yourself, actively contributing to customer satisfaction at every step.
    Ai-based case management

    Embrace digital customer case management:
    Get comfortable

    Record Data with AI

    Extract data with AI

    Create specific entry masks for each type of service ticket in the OwlDesk Designer. The AI recognizes relevant specialist and personal data and, in most cases, automatically inserts it into the ticket fields. For your employees, this means — No more copying or typing.

    Data Extraction
    Enrich processes with data

    Enrich processes with data

    The AI can also display the data from existing systems that are relevant in the context of the customer and the request in the task. You can also write specialist data into your databases or CRM systems. For your employees, this means — No more switching between applications on the screen.
    Enrich processes with Data
    Trigger activities from processes

    Trigger activities from processes

    Your employees review the data gathered by the AI and initiate subsequent actions, such as automated workflows in OwlDesk. For your employees, this means — No manual post-processing.
    Trigger Actions

    OwlDesk assigns the right expert at the right moment

    AI
    Automatically record service processes with AI ...
    Customer Service
    … assign exactly the right expert at exactly the right moment …
    Information
    ... and display the relevant additional information on the screen.

    How you can benefit from AI-powered digital case management

    Faster ticket processing

    Faster ticket processing

    Thanks to AI-supported automated recording and assignment of customer requests, you can optimize response times, which in turn improves the customer experience.
    All information at a glance

    All information at a glance

    Your team has all relevant information about the process in a single view. OwlDesk interacts with all major inventory systems, allowing employees to avoid switching between different platforms.
    Automated workflows

    Automated workflows

    Automatic workflows in AI-supported case management optimize processes, accelerate case resolution, and ensure efficiency.
    Optimal task control

    Optimal task control

    AI-powered case management not only enables ticket tracking but also optimizes employee accountability management.
    Improved processes and products

    Improved processes and products

    With reliable insights into the root causes of customer-facing problems, OwlDesk helps you optimize products and processes while also improving the customer experience.
    AI continuously optimizes customer service

    AI continuously optimizes customer service

    AI in OwlDesk's case management learns from every ticket that service agents handle and suggests how to resolve the next request more effectively and efficiently based on this knowledge.
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    OwlDesk

    AI makes your customer service profitable!

    Try OwlDesk now for 30 days free of charge.
    Cancel at any time; no hidden costs!
    The future of the service desk and ticketing system is in your hands.
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    Want to use the full potential of OwlDesk?

    Use the full power of AI and combine OwlDesk with OwlForce!
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