![Case Management: All cases in one inbox](https://www.thinkowl.com/hs-fs/hubfs/Main/OwlDesk/images/screenshots/thinkowl_screenshot_caseview_DE_2350x1558_shadow.png?width=2350&height=1558&name=thinkowl_screenshot_caseview_DE_2350x1558_shadow.png)
![Case Management](https://www.thinkowl.com/hs-fs/hubfs/Main/OwlDesk/casemanagement/images/hero-owldesk-casemanagement_mobile.png?width=1021&height=703&name=hero-owldesk-casemanagement_mobile.png)
Customer case management is made easy
Experience the next generation of support ticket management! Our AI identifies relevant data in every message (customer inquiries), automatically initiating a new process in OwlDesk. Your service team will have all the essential information on the screen for prompt and informed responses.
![OwlDesk omnikanal home main image](https://www.thinkowl.com/hs-fs/hubfs/Main/OwlDesk/casemanagement/images/hero-owldesk-casemanagement.png?width=1381&height=996&name=hero-owldesk-casemanagement.png)
![Case Management: All cases in one inbox](https://www.thinkowl.com/hs-fs/hubfs/Main/OwlDesk/images/screenshots/thinkowl_screenshot_caseview_DE_2350x1558_shadow.png?width=2350&height=1558&name=thinkowl_screenshot_caseview_DE_2350x1558_shadow.png)
Automatically record service requests
Each customer message has the potential to initiate in-depth dialogues and intricate processes. OwlDesk consolidates all contextually relevant information into a ticket (process or case). The standout feature: You can effortlessly tailor the process recording yourself, actively contributing to customer satisfaction at every step.
![Data Extraction](https://www.thinkowl.com/hs-fs/hubfs/Main/OwlDesk/casemanagement/mockups/owldesk_datenerfassen.png?width=1597&height=909&name=owldesk_datenerfassen.png)
![Enrich processes with Data](https://www.thinkowl.com/hs-fs/hubfs/Main/OwlDesk/casemanagement/mockups/owldesk_datenanreichern.png?width=1597&height=909&name=owldesk_datenanreichern.png)
![Trigger Actions](https://www.thinkowl.com/hs-fs/hubfs/Main/OwlDesk/casemanagement/mockups/owldesk_workflow.png?width=1597&height=909&name=owldesk_workflow.png)
OwlDesk assigns the right expert at the right moment
Automatically record service processes with AI ...
… assign exactly the right expert at exactly the right moment …
... and display the relevant additional information on the screen.