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Thinkowl

ThinkOwl acts as a co-pilot for you

Automates business processes for your team as well as your customers. 

Escalates time-sensitive tasks

 

Automatically assigns tasks to your experts with exactly the skills and knowledge needed to resolve the case — even if they are in a different department

 

Extends the power of filters with custom fields

Of course, better reporting leads to a more productive team

 

Discover ThinkOwl´s integrated reporting & analytics

Implement with the flap of a wing

Helpdesk Case Automation with BPMN
  • Design service workflows according to Business Process Model and Notation (BPMN) and Case Management Model and Notation (CMMN) standards.
  • Identify tasks that are automatically extracted from customer interactions
  • Create custom fields and connect them with your enterprise apps to add or collect contextual business info, such as product ID or customer ID.