Service processes can get rather complicated, at times. You need to prompt tasks or pose follow-up questions. You have to send confirmations to the customers and schedule when to give them a status update. ThinkOwl does all that automatically.
With ThinkOwl’s intelligent workflows, you can individually manage processes and responsibilities in customer service. It’s easy. No programming needed. Simply define the tasks and rules for service processes yourself. You can even trigger actions in ThinkOwl or in your existing systems.