Workflow automation for your business
Service processes can become intricate, requiring task prompts or follow-up inquiries. Managing confirmations to customers and scheduling status updates also add to the complexity. OwlDesk's automated workflows streamline these tasks, enabling you and your team to provide outstanding support with greater speed and efficiency. Lead your team through case processing effortlessly and initiate actions automatically.
Automate your workflows
With OwlDesk’s intelligent workflows, you can manage processes and responsibilities in customer service. It is super-easy. No programming is needed. Simply define the tasks and rules for service processes. You can even trigger actions in OwlDesk or in your existing systems.
What does it mean for you?
You set standards
You define routine processes, such as new creations, changes, or orders, uniformly and consistently.
You reduce errors
You set the rules for how service tickets are handled. With these processes running automatically, the risk of errors is minimized.
You save time on training
With intelligent, digital workflows, you can automatically guide your employees through the processing steps.
You increase productivity
Automated workflows ensure quality by managing the volume and boosting employee productivity.
You optimize time management
Automations quickly free up your team’s time for more creative, innovative, and strategic tasks.
You increase employee retention
Employees are happier when they can use their skills effectively and are not burdened by routine tasks. Automated processes provide this relief.
