INTEGRATIONS

    Futuristic. Holistic.
    Fantastic.

    A whole new level of integration:
    ThinkOwl becomes your legacy systems' AI brain.

    Forget about torturous integration attempts.
    ThinkOwl is the only app your employees need to use.
    It becomes your gateway to all other systems.

     

    Forward-looking

    ThinkOwl is future-proof and easily integrates with your and clients’ legacy systems.

    ThinkOwl API allows displaying information from existing systems when relevant to the case at hand.
    What’s more, you can transfer the customer data ThinkOwl extracted back into those systems.

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    Our API enables you to develop virtually any integration yourself. Now or in the future.

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    From your employees’ perspective:

    No more switching to other enterprise applications. ThinkOwl becomes your one and only interface. Connect ThinkOwl to other applications your employees use every day.

    From your point of view:

    Forget about tedious integration endeavors. They are expensive and rarely fit for the future. With our documented APIs, you can display information or capture case data in context of the case being processed.

    As a result, your team can process entire cases and trigger processes without having to access any other enterprise application. 

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    Your legacy system isn’t included?

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    Develop your own connection to legacy systems.
    Try our developer API

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    Find a certified partner to help you.
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    We make it fit

    ThinkOwl is your centralized service desktop. Now and forever.

    Request Integration

    About Integration

    Organizations today use a multitude of technologies to carry out business processes. As customer experience (CX) leaders look to innovate beyond their legacy enterprise applications, cloud-based software enables customer service teams to do more with their software without additional IT infrastructure and resources. Future-proof AI helpdesk software easily integrates with customers’ existing software and legacy infrastructure to enable a seamless flow of data between systems.

    Integration capabilities with major ERP, CRM, and other cloud-based software, empowers CX leaders to unlock the true potential of AI customer service. The ability to move data from on-premise systems to the AI helpdesk solution using APIs and policies to ensure security and governance. Additionally, a single, unified interface makes life easier for agents.

    AI solutions that equip contact centers with the agility to manage application and data integration, API lifecycle, enterprise-grade messaging, and more, can help leverage enterprise data more effectively to deliver richer customer experiences. Integration capabilities also reduce performance issues, latency, and the overall cost of your enterprise technology stack.