Forget about torturous integration attempts.
ThinkOwl is the only app your employees need to use.
It becomes your gateway to all other systems.
ThinkOwl is future-proof and easily integrates with your and clients’ legacy systems.
ThinkOwl API allows displaying information from existing systems when relevant to the case at hand.
What’s more, you can transfer the customer data ThinkOwl extracted back into those systems.
Organizations today use a multitude of technologies to carry out business processes. As customer experience (CX) leaders look to innovate beyond their legacy enterprise applications, cloud-based software enables customer service teams to do more with their software without additional IT infrastructure and resources. Future-proof AI helpdesk software easily integrates with customers’ existing software and legacy infrastructure to enable a seamless flow of data between systems.
Integration capabilities with major ERP, CRM, and other cloud-based software, empowers CX leaders to unlock the true potential of AI customer service. The ability to move data from on-premise systems to the AI helpdesk solution using APIs and policies to ensure security and governance. Additionally, a single, unified interface makes life easier for agents.
AI solutions that equip contact centers with the agility to manage application and data integration, API lifecycle, enterprise-grade messaging, and more, can help leverage enterprise data more effectively to deliver richer customer experiences. Integration capabilities also reduce performance issues, latency, and the overall cost of your enterprise technology stack.