Using partially patented algorithms, the system recognizes similarities. ThinkOwl’s AI keeps gaining a higher degree of efficiency based on agents’ implicit feedback on extracting and processing relevant content data.
AI and human-machine collaboration simplify your service operations enormously.
The principle of reciprocal intelligence: ThinkOwl continually learns from your service experts’ reactions. And your experts are constantly supported by ThinkOwl. As a result, everyone grows a little smarter every day.
For ThinkOwl to precisely identify your routine customer service processes and intelligently extract relevant data for further processing, you need an adequate pool of sample cases – and a little patience.
The most important step is the initial training of each category through message examples.
Note: Simple training shows notable effect. Nevertheless, wont reach the recognition rates that make ThinkOwl so exceptional until the system is actually running the AI.