Using self-learning (patented) algorithms, the system recognizes patterns. ThinkOwl’s AI keeps gaining a higher degree of efficiency based on agents’ feedback on extracting and processing relevant data.
By bringing people and AI together to simplify your workflows.
The principle of reciprocal intelligence: ThinkOwl continually learns from your service experts’ reactions. And your experts are constantly supported by ThinkOwl. As a result, everyone grows a little smarter every day.
For ThinkOwl to precisely identify your routine customer service processes and intelligently extract relevant data for further processing, you need an adequate pool of sample cases – and a little patience.
The most important step is the initial training of each category through examples of customer conversations.
Note: Simple training shows a notable effect. Nevertheless, it won't reach the recognition rates that make ThinkOwl so exceptional until the system is actually running the AI.