It's easy to get started with the AI in OwlDesk

Say goodbye to traditional software. Embrace AI in customer service for enhanced efficiency. OwlDesk's AI scrutinizes and comprehends the content of all incoming messages, irrespective of language and structure.

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AI software that actively thinks

Customers perceive value as service operations are carried on seamlessly.

Employees exhibit high motivation as they swiftly and efficiently resolve problems.

Management gains valuable insights as AI identifies moods and trends.

Here's how you can get started

For OwlDesk to precisely identify routine processes in your customer service and intelligently capture the specialized data within them for further processing, a substantial number of example processes and a bit of patience are required.

Think big, start small

Create a compact team of experts, preferably with three chosen employees.
Initially, concentrate on a single communication channel, such as email.
Collaborate with your team and pinpoint two or three topic categories that arise most frequently. Such as routine requests like master data changes, delivery dates, or similar.

Coordinate tasks and content

Establish daily follow-up tasks based on incoming requests: Identify the content data from emails necessary to address customer inquiries.
Determine standard responses that are frequently employed.
Utilize the OwlDesk Designer to craft appropriate entry forms, also known as "case forms," for capturing essential content data.

Train with examples

The crucial first step involves the initial training of categories using example messages:

Direct customer inquiries to your OwlDesk inbox. Your team of experts categorizes the processes accurately and inputs the necessary content data into the entry forms.
OwlDesk starts recognizing content after just a few examples, with recognition becoming highly effective with 80 to 100 typical emails in the same category. Caution: Avoid selecting emails with "mixed" topics.
While it's possible to set rules (conditions) in OwlDesk manually, it is not imperative for your AI test.

Try with more emails

Submit additional messages in ThinkOwl. You'll observe that, concerning the categories, OwlDesk autonomously identifies customer emails and starts assigning the necessary content data to the relevant entry fields.
Important to mention: while training alone yields noticeable effects, it is only during operation that the AI attains recognition rates that truly distinguish OwlDesk.