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Thinkowl

Manage all customer interactions from
multiple channels on a single desk

Collect and collaborate on customer interactions from any channel like
email, live chat, instant messaging, Twitter, Facebook, web portal.

 

Sort and filter the team inbox by any attribute like
skill, channel, status, priority and escalation times.

 

Discover ThinkOwl´s case management

Be where your customers are.

Email Response Management Software
Email Handling Software

Sort, collaborate, comment and respond
to emails. 
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Social Support software
SOCIAL SUPPORT SOFTWARE

Track and reply to social media posts
and messages

Live Chat Support software
LIVE CHAT ENGAGEMENT SOFTWARE

Say “Hi” and engage with visitors on websites
and portals. 
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24/7 Customer Self-Service Portal
CUSTOMER PORTAL

Give a personal touch to online support experience. 

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Customer Service Automation powered by AI

ThinkOwl listens, learns and
adapts — automatically.

Continuously analyzing data from all
customer interactions, ThinkOwl provides
better information and smarter solutions
with every case.

 

Why AI in ThinkOwl is a game changer