MULTICHANNEL INBOX

    All your cases in one inbox

    Email, chat, social media.
    ThinkOwl captures everything intelligently.

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    Imagine how easy life would be if you had all customer tickets combined in one inbox - sorted by topic, priority, and responsibility.
    Agents collaborate on solutions together. And the AI gives you contextual information and adequate responses.

     

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    All this is ThinkOwl

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    Email Response Software

    ThinkOwl understands the email content, sorts, and prioritizes it and suggests the best answers.
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    Messenger Software

    Facebook Messenger, WeChat: Receive and track your customers’ messages in one place and easily stay in touch.
    Learn more

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    Chat and Chatbot

    ”May I help you?” ThinkOwl asks your web visitors and connects them to available agents — while simultaneously training your AI chatbot.
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    Customer App

    ThinkOwl is the virtual assistant on your customers' phone. They can sign and share documents digitally — buh-bye postage.
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    Customer Self-Service

    With the integrated customer portal in your corporate design, ThinkOwl creates a remarkable online service experience, 24/7.
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    Your benefits

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    Overview 
    Intelligently manage all customer dialogs with one software.

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    Collaboration
    Optimize how your teams and groups work together.

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    Automation
    Support your team at every processing step, with AI.

    ThinkOwl is so much more

    The perfect bridge between your customers, their expectations, and your team.

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    Case management
    How to capture service cases automatically.

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    Workflow automation
    How to trigger tasks and actions. 

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    Artificial intelligence 
    How AI actively supports your employees.

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    You’ll love ThinkOwl.

    30 days. Free. Simple.

    Try it

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    About Multichannel Inbox

    In a multichannel inbox, customer messages from different communication channels unify in a single inbox. Email, chat, social media, and phone are some of the standard dialog channels in the customer service team's daily work. The traditional mailboxes cannot bundle different communication together. Here's where a multichannel inbox can take over the support operations. 

    The use of multiple applications and toggling from one system to another is no longer necessary. All communication channels of the company are converged and arranged at a spot. The multichannel inbox prioritizes customer inquiries, uses artificial intelligence(AI) to create suggested responses, and provides additional information from existing systems. Direct customer contact becomes more efficient via the multichannel inbox.

    The support team can see at a glance what is essential and which requests can still wait. It is no longer required to switch between the email program, chat, messenger, or social media. The multichannel inbox automatically sorts customer messages according to urgency, topic, and responsibilities. The AI does the preparatory work, and the support team takes over the creative part.