Omnichannel Inbox

    Omnichannel Inbox – source customer queries from multiple channels

    Email, phone, chat, social media, custom channels. OwlDesk's omnichannel inbox captures everything in one place. You have a central overview of all dialogues and communications. The result: 360° overview of customer cases.

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    OwlDesk Admin Dashboard

    All your cases in one inbox

    Imagine how easy life would be if you had all customer tickets accumulated in one inbox sorted by topic, priority, and responsibility. Owldesk's helpdesk ticketing system allows agents to collaborate on solutions together. And the AI gives contextual information and adequate responses.

    Email Management
    Messenger Communication
    Omnichannel Conversations
    Customer Self Service
    Facebook Wall Post
    Instagram Post

    OwlDesk is so much more

    Case Management
    Case management
    Captures service cases automatically...
    Workflow automation
    Triggers tasks and actions...
    Artificial Intelligence
    Artificial Intelligence
    AI actively supports your employees...