Omnichannel Inbox

    Omnichannel Inbox – source customer queries from multiple channels

    Email, phone, chat, social media, custom channels. OwlDesk's omnichannel inbox captures everything in one place. You have a central overview of all dialogues and communications. The result: 360° overview of customer cases.

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    All your cases in one inbox

    Imagine how easy life would be if you had all customer tickets accumulated in one inbox – sorted by topic, priority, and responsibility. Owldesk's helpdesk ticketing system allows agents to collaborate on solutions together. And the AI gives contextual information and adequate responses.

    Omnichannel

    OwlDesk at your service

    Email Management

    Email response management

    OwlDesk understands the email content, sorts it, prioritizes it, and suggests the best answers.
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    Email Management
    Messenger App

    Omnichannel messenger software

    Facebook Messenger, WhatsApp: Receive and track your customers’ messages in one place and easily stay in touch.
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    Messenger Communication
    AI Bot

    AI-powered chat

    "May I help you?" OwlDesk's chat tool asks your web visitors and connects them to available agents — while simultaneously training the AI.
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    Chat
    Conversations

    Customer app

    OwlDesk is the virtual assistant on your customers' phones. They can sign and share documents digitally. Goodbye postage.
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    Omnichannel Conversations
    Self Service

    Customer self-service

    With the integrated customer portal in your corporate design, ThinkOwl creates a remarkable online self-service experience, 24/7.
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    Customer Self Service
    Facebook

    Facebook wall posts

    Customers can raise support tickets simply by posting on the company’s Facebook Business Page! Tickets are then stored in the Omnichannel Inbox.
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    Instagram

    Source inquiries from Instagram

    Super easy to connect your company’s Instagram business account with OwlDesk – allowing Insta users to post their queries on the business page or send a direct message. Service agents get a consolidated view of all the queries in one unified inbox as OwlDesk automatically creates cases from various Instagram entities (posts, comments, direct messages). No application hopping!
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    Omnichannel communication

    Expand your reach with omnichannel support. Deliver seamless customer service across platforms – phone, chat, email, and social media – unified in one cohesive experience.

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    OwlDesk is so much more

    Case Management
    Case management
    Captures service cases automatically...
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    Workflow
    Workflow automation
    Triggers tasks and actions...
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    Artificial Intelligence
    Artificial Intelligence
    AI actively supports your employees...
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    You will love OwlDesk!

    Test OwlDesk now for 30 days free of charge.
    Cancel at any time; no hidden costs.
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    Want to use the full potential of OwlDesk?

    Harness the full power of AI and combine OwlDesk with OwlForce!
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