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AI Agent – The new face of customer support and omnichannel communication

    AI-powered service efficiency for banks

    Autonomous customer support solutions, powered by AI, manage customer inquiries ranging from payment questions and unauthorized transaction reversals to appointment scheduling and credit status information. They also trigger follow-up tasks and update internal systems in real time.

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    Banking customer service
    HH Energienetzwerke
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    Intelligent automation for banking service

    ThinkOwl AI agents handle recurring service tasks in banking. It manages inquiries about account balances, payments, credit status, disputes, or lost cards. This reduces processing times and costs while freeing up service teams to focus on value-added advisory tasks. The result is higher efficiency, fewer errors, and top-notch service – available 24/7 via phone, chat, email, or Banking-App.

    finance customer service
    70%


    Less manual effort

    Upto 100%


    End-to-end automation

    Upto 90%


    Increase in customer satisfaction

    Automated financial services with AI agents

    Secure authentication
    Secure authentication and verification
    Safely confirm identity across every channel.
    Application processing
    Application processing
    Automated self-service process for applications or mortgage financing.
    Fraud detection
    Fraud detection
    Automatic recording and forwarding of suspicious cases.
    FAQs
    Product FAQs
    Instant answers about account types, fees, and cards.
    Payments and account
    Payments and account inquiries
    Payment changes, balance confirmations with authentication, and email verification.
    Appointment scheduling
    Appointment scheduling
    Book branch or video consultations directly online.

    AI agents trained on banking use cases

    Discover our multichannel AI bots for the financial industry. Test them live! 

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    Banking use case

    Fewer clicks, faster fixes with AI

    • Fast ROI: First automations go live within just a few days.

    • Efficient & relieving: 60–80% of standard inquiries are automated, allowing employees to focus on complex cases.

    • End-to-end processing: No handover required for standard processes.

    • Omnichannel experience: A seamless user journey across email, chat, voice, portal, and SMS.

    • Flexible & scalable: Low-code workflows adapt easily to regulatory changes or new service topics.

     

    "The most surprising insight was that the digital adoption rate significantly exceeded our expectations. This was true even for traditional branch banks."
    Daniela Fahrion
    Daniela Fahrion
    Client Management | SPS Germany

     

    Financial service providers: Seamless form processing

    finance service provider
    Ausgangssituation Banken
    Initial situation:
    Applications arrive via PDF, scan, or fax. Case handlers must manually enter and verify the information.
    KI Einsatz Finanzdienstleister
    With ThinkOwl:
    IDR recognizes the document type, extracts the data, checks for completeness, and transfers it to the DMS. If information is missing, a follow-up process is automatically initiated.
    Ergebnis
    Result:
    70% less manual effort, 50% faster processing.

    Specifically tailored to the financial sector

    Accelerating time-to-value

    • LLM and classic AI model orchestration: ThinkOwl combines LLM models and traditional AI models for every channel to deliver precise result.
    • Context-preserved conversations: Users can effortlessly switch between channels during an ongoing conversation, with full context preserved.
    • Standard processes fully automatable: Address changes, contract data, account closures.
    • Minimal setup effort: Your teams achieve productivity quickly without relying on complex IT projects.

    Your assurance of security 

    • Hosting in certified German data centers (for EU countries)
    • Data processing and processes in accordance with the requirements of the GDPR
    • Doubly encrypted data storage
    • Flexible deletion concepts – manual or automated
    • Company-wide data privacy and supplier governance
    • Regular training on data protection and compliance

    What makes ThinkOwl different

    ThinkOwl combines 25 years of AI expertise in an innovative, secure low-code platform that delivers real value in record time. Designed for mid-sized companies and large enterprises, it enables end-to-end automation while ensuring maximum data sovereignty.

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    ready for ai

    Self-service that builds trust

    Today’s banking customers expect instant answers, whether it’s about transfers, credit status, or card inquiries. ThinkOwl AI agents deliver a seamless and intuitive self-service experience across all voice and non-voice channels 24/7. AI bots flexibly operate as autonomous service agents or as smart assistants supporting your teams.

    Trusted Security, Certified

    Trusted Security, Certified

    Complies with ISO 27001 and all legal requirements in banking and finance.

    Seamless channel switching

    Seamless channel switching

    Voice, chat, or email – customers can switch channels anytime during an interaction. For example, from a voice assistant to a chat message on their smartphone.

    Multilingual service

    Multilingual support

    Real-time translation up to 80 languages, making customer service truly borderless.

    All-in-one platform for the financial sector

    ThinkOwl is the intelligent automation platform for customer service and processes in the financial industry. It works seamlessly across channels – from voice, chat, email, and social media to documents. Thanks to its low-code technology, ThinkOwl can be quickly and flexibly adapted to the requirements of banks and financial service providers.

    ic_Banking_02Banking & Finance

    Common challenges

    • Complex transaction queries
    • Complexities in regulatory compliance
    • Fraud and security risks
    • Volume spikes related to campaigns

    Key solutions

    • Automated routine transaction support
    • Built-in workflows for compliance enforcement
    • Real-time AI-based flagging of suspicious activities
    • AI-driven traffic management for campaign-related surges

    ic_Banking_02Banking & Finance

    Common challenges

    • Complex transaction queries
    • Complexities in regulatory compliance
    • Fraud and security risks
    • Volume spikes related to campaigns

    Key solutions

    • Automated routine transaction support
    • Built-in workflows for compliance enforcement
    • Real-time AI-based flagging of suspicious activities
    • AI-driven traffic management for campaign-related surges
    eCommerce and retail

    eCommerce & Retail

    Common challenges

    • Order, payment, and shipping queries
    • Multichannel complexity and inconsistency in communication
    • Pressure to respond instantly
    • Seasonal demand spikes

    Key solutions

    • Scalable ticket management and automated case routing
    • Streamlined service workflows using RPA and AI
    • Conversational AI bot for automated client interactions
    • Omnichannel communication facility for unified customer engagement
    banking and finance

    Banking & Finance

    Common challenges

    • Complex transaction queries
    • Complexities in regulatory compliance
    • Fraud and security risks
    • Volume spikes related to campaigns


    Key solutions 

    • Automated routine transaction support
    • Built-in workflows for compliance enforcement
    • Real-time AI-based flagging of suspicious activities
    • AI-driven traffic management for campaign-related surges
    utilities and energy

    Utilities & Energy

    Common challenges

    • High volume of billing and outage-related inquiries
    • Service complaint and escalation management
    • Limited availability of self-service options
    • Inconsistent service quality and feedback mechanisms


    Key solutions

    • AI bots (voice & chat) for handling routine questions
    • Automated case routing and SLA management
    • Self-service portals for usage visibility and bill payment
    • Quality assurance with integrated performance metrics
    rpa

    Travel & Hospitality

    Common challenges

    • Frequent booking and cancellation requests
    • Multi-channel guest communication
    • Language and time-zone barriers
    • Post-trip feedback management inefficiencies


    Key solutions

    • Conversational bots for automating common booking and cancellation tasks
    • Omnichannel messaging across email, chat, SMS, and social media
    • >Multilingual virtual assistants designed to support global guest
    • Customer feedback collection via survey tools with CSAT and NPS metrics
    Telecommunication

    Telecommunications

    Common challenges

    • Repetitive questions on data, roaming, and SIM setup
    • High churn from network issues or 
      service disruptions
    • Siloed systems across CRM, billing, and network tools
    • Lack of workflow automation

    Key solutions

    • Chatbots and voicebots for 24/7 client query handling
    • Timely multi-channel notifications and updates
    • Software integration for unified data interface
    • Intelligent automation using BPMN
    insurance

    Insurance

    Common challenges

    • Application and claim processing delays
    • Complex inquiries and long processing times
    • Manual paperwork
    • Lack of information and DIY facility

    Key solutions

    • RPA and AI-driven process automation
    • AI bots for instant customer query handling
    • Digitalization of paperwork with OCR and e-signature technologies
    • Self-service and end-to-end digital claim management portals
    ic_logistic

    Logistics & Transport

    Common challenges

    • High inquiry volumes
    • Manual document processing
    • Staff shortages
    • Difficulty in data flow across multiple software

    Key solutions

    • AI case management for automated resolution processes
    • AI-based digitalization of document processing
    • Intelligent suggestions and case pre-sorting for support staff
    • Third-party software integration with data extraction
    Education

    Education Institutions

    Common challenges

    • Queries about courses, schedules, and exams
    • Difficulty managing multi-channel communication 
    • Language barriers in student support
    • Inefficient feedback collection and follow-up processes


    Key solutions

    • Conversational AI for answering common student queries
    • Unified communication for omnichannel interaction management
    • Multilingual support with AI-powered translation tools
    • Feedback collection via surveys with automated follow-ups
    healthcare

    Healthcare

    Common challenges

    • Appointment scheduling delays and long wait times
    • Inefficient patient data management
    • Low patient engagement
    • Fragmented care coordination between providers


    Key solutions

    • AI-driven scheduling to reduce wait times
    • Integrated systems for unified data management
    • Automated reminders and patient portals
    • Centralized platforms for care coordination
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    ThinkOwl AI Platform

    Impress with modern service excellence!

    Show your customers that banking can be simple, reliable, and digital, while maintaining consistent service quality and security.

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